At a Glance
- Tasks: Provide hands-on IT support and troubleshoot desktop and infrastructure issues.
- Company: Join a dynamic team in Cumbernauld, UK, focused on IT excellence.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work in a managed service environment with excellent team collaboration.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: 3–4+ years in IT support with strong troubleshooting skills.
The predicted salary is between 40500 - 49500 £ per year.
- Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity
- We are looking for experienced
- EUC / Deskside Support Engineers with strong hands-on experience in
IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting .
- Cumbernauld, UK
- 3–4+ years of experience in
- IT Service Management / EUC / Deskside Support
- Strong hands-on experience in
- Desktop / End User Computing support
- Knowledge of infrastructure components and desktop hardware
- Hands-on experience assembling/re-seating
RAM, SSD, screens, WLAN cards, keyboards, motherboards , etc.
- System recalibration and hardware sanitization/maintenance
- Experience with
- SCCM / Ivanti / Microsoft Intune for software deployments and installations
- Experience with
- Windows OS installation, configuration and troubleshooting
- Knowledge of patching, package installation and troubleshooting
- Experience supporting conference room / meeting room devices , including:
- Polycom
- Cisco
- Star Leaf
- Microsoft Teams Rooms
- Touch panels
- Monitors
- Experience with remote support tools such as
- RDP, i DRAC, i LO and related tools
- Printer troubleshooting and file restoration experience
- Experience managing
- Antivirus, Windows patches, feature packs and endpoint updates
- Experience managing the complete laptop lifecycle
- imaging, allocation, de-allocation, reclamation and inventory tracking
- Knowledge of
- ITSM tools and processes
- Experience working in a
- Managed Service environment
- Strong understanding of
- ITIL Service Management processes
- Good stakeholder management and customer service skills
- Excellent
- English communication and analytical skills
- Laptop stock and inventory management
- Asset tracking and maintaining accurate records in ITSM platforms
- Software installation and deployment
- Profile archiving and space reclamation
- Coordination with Facilities teams for non-network devices
- Troubleshooting end-user devices and infrastructure-related issues
- Supporting regional IT operations and ensuring SLA adherence
- #J-18808-Ljbffr
Backfill IT Support Engineer in Cumbernauld employer: TECEZE
TECEZE is an excellent employer that values flexibility and independence, making it an ideal workplace for IT Support Specialists seeking meaningful engagement in Huddersfield. With a strong emphasis on employee growth and development, the company fosters a supportive work culture where team members can enhance their technical skills while contributing to impactful projects. The unique advantage of this role lies in the opportunity to work closely with experienced engineers, gaining invaluable insights and experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Backfill IT Support Engineer in Cumbernauld
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TECEZE values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TECEZE might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TECEZE!
✨Direct Apply to TECEZE
Let's not forget to apply directly through the TECEZE website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Backfill IT Support Engineer in Cumbernauld
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TECEZE.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TECEZE. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TECEZE
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
