Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ICT services, provide advanced technical support, and manage a team of technicians.
- Company: East Riding College, a supportive environment for tech enthusiasts.
- Benefits: Competitive salary, generous leave, pension scheme, and health plans.
- Other info: Join a dynamic team with opportunities for professional growth and development.
- Why this job: Make a real difference in education through technology and support digital learning.
- Qualifications: Level 3 ICT qualification or equivalent experience, strong technical skills required.
The predicted salary is between 30200 - 30200 £ per year.
Based at our campus in Beverley, the Senior ICT Technician will lead the day‑to‑day delivery of ICT services. This role requires advanced second‑ and third‑line technical support, acting as the senior escalation point for complex issues and line managing a team of ICT technicians.
Responsibilities include:
- Overseeing the ICT helpdesk
- Maintaining systems, networks, devices, and user access in line with cyber security, data protection, and safeguarding requirements
- Supporting digital learning technologies and AV systems within teaching spaces
- Working closely with the IT Manager to contribute to ICT projects, service improvements, and the ongoing development of technology that supports teaching, learning, and business operations
The ideal candidate will be customer‑focused, technically strong, and committed to continuous improvement and professional development. They must possess the following qualifications and experience:
- Level 3 or higher qualification in ICT or a related technical discipline (or equivalent professional experience)
- GCSE/Level 2 English and Maths
- Relevant certifications such as CompTIA A+/Network+, Microsoft 365, ITIL Foundation, or similar
- Full UK driving licence and willingness to travel between sites
- Significant experience delivering ICT technical support in a structured environment, with strong knowledge of Windows operating systems, Microsoft 365 administration, networking, cybersecurity principles, and digital learning and AV technologies
- Demonstrable experience resolving complex ICT issues, working to service levels, contributing to ICT projects, and supervising or mentoring technical staff
- Excellent problem‑solving, organisational, and communication skills; ability to explain technical concepts to non‑technical users; proactive and customer‑focused approach; strong commitment to safeguarding, equality, and continuous professional development
What We Offer:
- Pension Membership
- 30 days annual leave pro‑rata, plus bank holidays
- Christmas closure days
- Occupational sick pay scheme (higher than statute)*
- Occupational maternity/adoption pay (higher than statute)*
- Life assurance scheme and death grant
- 24‑hour employee helpline – free and confidential
- Cycle to Work scheme
- Saving schemes
- Westfield Health Medical Cash Plan – monthly payments
- UNUM Dental Cash Plan – monthly payments
- Staff discounts on campus
Senior ICT Technician employer: TEC Partnership
Contact Detail:
TEC Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ICT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and achievements in ICT. This could be anything from troubleshooting complex issues to leading successful tech initiatives. A visual representation of your work can really set you apart.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you would explain complex concepts to non-technical users, as communication is key in this role. We recommend doing mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Senior ICT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior ICT Technician role. Highlight your relevant experience, especially in technical support and team management. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t just list your qualifications; showcase your skills! Talk about your experience with Windows operating systems, Microsoft 365, and any relevant certifications. We love seeing how you’ve tackled complex ICT issues in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We appreciate a personal touch that shows us who you are beyond your CV.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at TEC Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems, Microsoft 365, and networking. Be ready to discuss specific examples of complex ICT issues you've resolved in the past, as this will show your depth of experience.
✨Showcase Your Leadership Skills
Since this role involves line managing a team, be prepared to talk about your leadership style. Share experiences where you've mentored or supervised others, and how you’ve contributed to their professional development. This will highlight your ability to lead and support a team effectively.
✨Demonstrate Customer Focus
The ideal candidate is customer-focused, so think of examples where you've gone above and beyond for users. Be ready to explain how you communicate technical concepts to non-technical users, as this skill is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when faced with a complex issue, and how you would approach it while adhering to cybersecurity and data protection standards.