The Customer Service Advisor is the first point of contact for the college, both via telephone and at reception, handling all visitor and customer enquiries. The role is key to creating a positive first impression and ensuring a welcoming, professional environment for learners, staff, and visitors.
- Deliver a high-quality, responsive customer service
- Answering and directing calls from the switchboard and directing queries.
- Provide accurate information and effectively handle internal and external enquiries
- Input and maintain accurate data within college systems in a timely manner
- Support front-of-house operations, ensuring a professional and organised reception area
- Carry out a range of administrative and support tasks as required., The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.
All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required. Please note that all employees must have Literacy and Numeracy to at least Level 2.
The ideal candidate for this role will have experience in an administrative role with experience of dealing with customers and a wide range of stakeholders. An understanding of the education sector and its operational environment is also very beneficial, as is excellent organisational skills. Key Qualifications include: Level 2 (or GCSE equivalent) in English and Mathematics Level 2 qualification in Administration or a related field
TEC Partnership is made up of four colleges, two training providers, a 14-16 provision and a nursery, stretching from Scarborough to Skegness with a Nottingham based campus also. At TEC Partnership we offer high-quality education, innovative training, and life-changing opportunities to thousands of students each year. Our student support staff are passionate about making a real difference to our learner's potential and helping them to thrive in their next steps. We are now looking for someone who shares that commitment to join us in the role of Customer Service Advisor.
In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as.
- Pension Membership
- 30 Days Annual Leave pro rata, plus bank holidays
- Christmas Closure Days
- Occupational sick pay scheme (higher than statute)
- Occupational Maternity/Adoption pay (higher than statute)
- Life Assurance Scheme and Death Grant
- 24-hour Employee Helpline - Free and confidential
- Cycle to Work
- Saving Schemes
- Westfield Health Medical Cash Plan - monthly payments
- UNUM Dental Cash Plan - monthly payments
- Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc
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Customer Service Advisor in Scarborough employer: TEC Partnership
The University Centre Grimsby, part of the TEC Partnership, is an exceptional employer that prioritises innovation and employee development. With a strong commitment to equality, diversity, and inclusion, we offer a supportive work culture where passionate educators can thrive. Our generous benefits package, including 40 days of annual leave and access to health plans, ensures that our staff are well taken care of while they inspire the next generation of digital and technology professionals.
