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For Companies At a Glance
- Tasks: Provide top-notch tech support and maintain our computer networks.
- Company: Join the innovative Grimsby Institute, part of the dynamic TEC Partnership.
- Benefits: Enjoy 30 days leave, pension, health plans, and staff discounts.
- Why this job: Be a key player in helping learners thrive with your ICT skills.
- Qualifications: Passion for ICT and strong communication skills are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
The IT Services department are looking to appoint a highly motivated, conscientious Assistant ICT Technician to provide an excellent customer service experience to all stakeholders whilst maintaining the successful operation of the organisation's computer networks and ICT facilities. The Grimsby Institute is part of the TEC Partnership, which is a large, innovative, dynamic and financially sound organisation.
Key Responsibilities
- Front‑line of a busy helpdesk providing technical support, fixes and resolutions on a day‑to‑day basis.
- Assisting and supporting the IT Helpdesk, maintaining the many job requests, and providing advice and training to all stakeholders.
- Dealing with customer queries and troubleshooting end‑user issues on a variety of resources, in a number of locations.
- Ensuring appropriate levels of Identity Access are maintained for all our systems and processes.
- Installation of new software and performing upgrades to maintain them to an appropriate level.
- Setting up audio‑visual equipment for classrooms and events, both small and large‑scale.
About the Person
The successful candidate will have a keen talent for ICT, professional communication skills with a particular focus on customer service, be strongly organised and maintain a high attention to detail. You will have self‑motivation and desire to work closely with colleagues, team members and stakeholders of all levels of ability. Enhanced knowledge of Microsoft Office applications would be advantageous, as well as previous use of Active Directory or Entra and Intune, although this is not essential.
Benefits
- Pension membership
- 30 days annual leave pro‑rata, plus bank holidays
- Christmas closure days
- Occupational sick pay scheme (higher than statutory)
- Occupational maternity/adoption pay (higher than statutory)
- Life assurance scheme and death grant
- 24‑hour employee helpline – free and confidential
- Cycle‑to‑work saving schemes
- Westfield Health Medical Cash Plan – monthly payments
- UNUM Dental Cash Plan – monthly payments
- Staff discounts on campus (e.g., hair & beauty, bakery, gym, etc.)
Application Details
We are now offering a fantastic opportunity to join the Grimsby Institute in the role of an Assistant ICT Technician. If you are a team player who is passionate about helping learners reach their full potential, then we want to hear from you! The closing date for this advert is Sunday 1st March 2026.
Equal Opportunity & Safeguarding
The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people, and we expect the same commitment from all staff and volunteers. All posts are subject to an enhanced disclosure clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.
Assistant ICT Technician in Grimsby employer: TEC Partnership
Contact Detail:
TEC Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant ICT Technician in Grimsby
✨Tip Number 1
Get to know the company! Research the Grimsby Institute and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Microsoft Office, Active Directory, and troubleshooting techniques. Being confident in your abilities will make a great impression when you're asked about your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at the Grimsby Institute.
We think you need these skills to ace Assistant ICT Technician in Grimsby
Some tips for your application 🫡
Show Your Passion for ICT: Let us see your enthusiasm for technology! In your application, mention any relevant experiences or projects that highlight your skills and interest in ICT. We love candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your application to fit the Assistant ICT Technician role. Highlight your customer service skills and any technical support experience you have. This helps us see how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless necessary. We appreciate applications that are easy to read and understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TEC Partnership
✨Know Your Tech
Brush up on your technical knowledge, especially around Microsoft Office applications and any experience with Active Directory or Intune. Be ready to discuss how you've used these tools in past roles or projects.
✨Customer Service Focus
Since the role emphasises excellent customer service, prepare examples of how you've successfully handled customer queries or resolved issues in previous positions. Show that you can communicate effectively with stakeholders at all levels.
✨Demonstrate Team Spirit
This position requires working closely with colleagues and stakeholders. Think of instances where you've collaborated with others to achieve a common goal. Highlight your ability to be a team player during the interview.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios related to troubleshooting end-user issues or setting up audio-visual equipment. Practise explaining your thought process clearly and logically, as this will showcase your problem-solving skills.