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- Tasks: Lead ICT services, provide advanced technical support, and manage a team of technicians.
- Company: East Riding College, a supportive and inclusive educational environment.
- Benefits: Competitive salary, generous leave, pension scheme, and staff discounts.
- Other info: Join a diverse team committed to continuous improvement and professional development.
- Why this job: Make a real difference in education through technology and support digital learning.
- Qualifications: Level 3 ICT qualification or equivalent experience, strong technical skills, and customer focus.
The predicted salary is between 30200 - 30200 £ per year.
About the Role
Based at our campus in Beverley, the Senior ICT Technician will lead the day‑to‑day delivery of ICT services. This role requires advanced second‑ and third‑line technical support, acting as the senior escalation point for complex issues and line managing a team of ICT technicians. Responsibilities include overseeing the ICT helpdesk, maintaining systems, networks, devices, and user access in line with cyber security, data protection, and safeguarding requirements, and supporting digital learning technologies and AV systems within teaching spaces. The role works closely with the IT Manager to contribute to ICT projects, service improvements, and the ongoing development of technology that supports teaching, learning, and business operations.
About the Person
The ideal candidate will be customer‑focused, technically strong, and committed to continuous improvement and professional development. They must possess the following qualifications and experience:
- Level 3 or higher qualification in ICT or a related technical discipline (or equivalent professional experience)
- GCSE/Level 2 English and Maths
- Relevant certifications such as CompTIA A+/Network+, Microsoft 365, ITIL Foundation, or similar
- Full UK driving licence and willingness to travel between sites
- Significant experience delivering ICT technical support in a structured environment, with strong knowledge of Windows operating systems, Microsoft 365 administration, networking, cybersecurity principles, and digital learning and AV technologies
- Demonstrable experience resolving complex ICT issues, working to service levels, contributing to ICT projects, and supervising or mentoring technical staff
- Excellent problem‑solving, organisational, and communication skills; ability to explain technical concepts to non‑technical users; proactive and customer‑focused approach; strong commitment to safeguarding, equality, and continuous professional development
What We Offer
- Pension Membership
- 30 days annual leave pro‑rata, plus bank holidays
- Christmas closure days
- Occupational sick pay scheme (higher than statute)*
- Occupational maternity/adoption pay (higher than statute)*
- Life assurance scheme and death grant
- 24‑hour employee helpline – free and confidential
- Cycle to Work scheme
- Saving schemes
- Westfield Health Medical Cash Plan – monthly payments
- UNUM Dental Cash Plan – monthly payments
- Staff discounts on campus (e.g., hair & beauty, bakery, gym)
The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace and safeguarding is a priority, ensuring the welfare of children and young people. All posts are subject to an Enhanced Disclosure Clearance through the DBS and references that cover the last two years of employment. Other checks may also be required. All employees must have literacy and numeracy to at least Level 2.
Senior ICT Technician in Beverley employer: TEC Partnership
Contact Detail:
TEC Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ICT Technician in Beverley
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in ICT. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to ICT support. Role-play with a friend or use online resources to get comfortable explaining complex concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior ICT Technician in Beverley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior ICT Technician role. Highlight your relevant experience, especially in technical support and team management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your commitment to continuous improvement and customer focus.
Showcase Your Technical Skills: Be specific about your technical qualifications and experiences, like your knowledge of Windows operating systems and Microsoft 365. We love seeing certifications like CompTIA A+ or ITIL Foundation, so make sure they’re front and centre!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TEC Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems, Microsoft 365, and networking. Be ready to discuss specific examples of complex ICT issues you've resolved in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
As a Senior ICT Technician, you'll be leading a team. Prepare to talk about your experience in supervising or mentoring others. Think of instances where you've successfully managed a team or contributed to service improvements, and be ready to share those stories.
✨Communicate Clearly
You'll need to explain technical concepts to non-technical users, so practice simplifying complex ideas. During the interview, focus on clear communication and demonstrate your customer-focused approach by discussing how you've helped users in the past.
✨Align with Company Values
Familiarise yourself with the company's commitment to equality, diversity, and safeguarding. Be prepared to discuss how these values resonate with you and how you've applied them in your previous roles. This shows that you're not just technically skilled but also a good cultural fit.