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- Tasks: Support and set up business networks while solving tech problems.
- Company: Local business with a focus on teamwork and continuous learning.
- Benefits: Hands-on experience, occasional travel, and opportunities for growth.
- Why this job: Join a dynamic team and enhance your tech skills in a supportive environment.
- Qualifications: Experience with Windows, macOS, and network management required.
- Other info: Full UK driving licence needed for client site visits.
The predicted salary is between 30000 - 42000 £ per year.
We're supporting a local business in their search for a Service Desk Engineer who enjoys problem-solving, working both independently and in a collaborative team, and is passionate about continuous learning. This role offers a mix of occasional on-site visits and a wide variety of hands-on experience supporting modern business systems.
Responsibilities:
- Setting up and supporting small to mid-sized business networks (including VLANs and wireless networks).
- Providing remote and on-site technical support for Windows and macOS.
- Installing and configuring Office and Azure environments, including migrations and routine maintenance.
- Managing DNS, DHCP, and network folder permissions.
- Supporting and maintaining both server and workstation hardware.
- Occasionally travelling to client sites (a full UK driving licence is essential).
Requirements:
- Strong communication skills - able to support users clearly and professionally.
- Self-sufficient and organised - comfortable managing tasks solo or as part of a team.
- Experience supporting Windows 10/11, Windows Server, and macOS.
- Experience installing and supporting Office, Azure, and Exchange.
- Managing DNS, DHCP, folder security, and permissions.
- Knowledge of Server and hardware support and configuration.
- Full UK driving licence.
Service Desk Engineer in Norfolk employer: Tec Partners
Contact Detail:
Tec Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Norfolk
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in service desk roles. They might know of openings or can refer you directly, which always gives you a leg up.
✨Tip Number 2
Show off your problem-solving skills during interviews. Prepare examples of how you've tackled technical issues in the past, whether it was setting up networks or troubleshooting software. This will demonstrate your hands-on experience and passion for the role.
✨Tip Number 3
Don’t forget to research the company before your interview! Understand their business systems and any recent projects they've undertaken. This shows you're genuinely interested and ready to contribute from day one.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it helps us keep track of your application and get you in front of the right people faster.
We think you need these skills to ace Service Desk Engineer in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, macOS, and network management. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about continuous learning and how you enjoy working both independently and as part of a team. Make it personal and engaging!
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to explain technical concepts clearly. We love candidates who can support users professionally and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tec Partners
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, macOS, and the various business systems mentioned in the job description. Be ready to discuss your experience with setting up networks, managing DNS, DHCP, and folder permissions. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific challenges you've faced while providing support, whether remotely or on-site. This will demonstrate your ability to think critically and solve problems effectively, which is key for a Service Desk Engineer.
✨Communicate Clearly and Professionally
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a problem, so being able to articulate your thoughts clearly will set you apart from other candidates.
✨Be Ready for Teamwork Scenarios
Even though the role requires self-sufficiency, teamwork is also important. Prepare to discuss how you've collaborated with others in previous roles. Share examples of how you’ve contributed to team projects or supported colleagues, as this will highlight your ability to work well in a collaborative environment.
