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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join a reputable firm with a dynamic, multi-site environment.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be the go-to tech hero and make a difference in people's work lives.
- Qualifications: Experience in Windows environments and strong troubleshooting skills.
- Other info: Great team culture with opportunities to travel to nearby offices.
The predicted salary is between 28800 - 43200 £ per year.
On behalf of a reputable firm, we are looking for a proactive and technically capable IT Support Technician to join a close-knit team within a dynamic, multi-site organisation. This is an ideal role for someone with hands-on experience in Windows environments and a passion for delivering IT support.
Responsibilities:
- Acting as the first point of contact for IT queries - via phone, email, and face-to-face.
- Diagnosing and resolving a wide range of technical issues, from hardware faults to software snags.
- Configuring and maintaining desktops, laptops, and peripherals to ensure peak performance.
- Handling routine system updates, user setups, and new hardware deployments.
- Travelling occasionally to nearby offices (full UK driving license and own transport required).
Requirements:
- Solid troubleshooting experience in Windows desktop environments.
- Practical knowledge of PC hardware and device maintenance.
- Familiarity with Local Area Networks and basic networking concepts.
- Previous exposure to a help desk environment or similar customer-facing support role.
- Excellent communication skills - you can explain tech to non-tech people.
- A customer-focused mindset and the ability to prioritise effectively under pressure.
- CompTIA A+ and/or Network+ (N+) certifications.
- Experience administering and supporting multiple software platforms (desirable).
1st Line Support Technician in Norfolk employer: Tec Partners
Contact Detail:
Tec Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician in Norfolk
✨Tip Number 1
Get your tech skills ready! Brush up on your troubleshooting techniques and make sure you can explain complex IT issues in simple terms. We want to see that you can handle those tricky queries with ease.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the company you're applying to. They can give you insider tips and maybe even put in a good word for you. We all know it’s not just what you know, but who you know!
✨Tip Number 3
Practice makes perfect! Before your interview, run through common support scenarios and how you'd tackle them. We suggest role-playing with a friend to get comfortable explaining your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Support Technician in Norfolk
Some tips for your application 🫡
Show Your Passion for IT Support: When writing your application, let us see your enthusiasm for IT support shine through! Share any personal experiences or projects that highlight your love for troubleshooting and helping others with tech issues.
Tailor Your CV to the Role: Make sure your CV speaks directly to the job description. Highlight your hands-on experience with Windows environments and any relevant certifications like CompTIA A+ or Network+. We want to see how your skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can explain tech simply, so show us you can do that in your writing too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tec Partners
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments and common troubleshooting techniques. Be ready to discuss specific hardware and software issues you've resolved in the past, as this will show your hands-on experience.
✨Practice Your Communication Skills
Since you'll be explaining tech to non-tech people, practice breaking down complex concepts into simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Show Off Your Customer Service Mindset
Prepare examples of how you've prioritised customer needs in previous roles. Highlight situations where you went above and beyond to help someone, as this will demonstrate your customer-focused approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical support scenarios. Think about how you would handle various technical issues or customer interactions, and be prepared to explain your thought process clearly.
