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- Tasks: Provide 2nd line support for Windows 10 devices and troubleshoot issues.
- Company: Dynamic technology services firm focused on user support.
- Benefits: Contract until March 2026 with potential for extension.
- Why this job: Join a team that values customer focus and tech innovation.
- Qualifications: Experience in IT support and a full UK driving licence.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A technology services firm is seeking an experienced End User Device Engineer in Kidlington to provide 2nd line support for Windows 10 devices and ensure high-quality user support in alignment with SLAs.
The role involves:
- Troubleshooting
- Problem resolution
- Collaboration with ICT teams
A strong customer-focused approach is essential, along with a full UK driving license. The contract will last until March 2026 with possible extension.
End User Device Engineer: Elevate IT Support & Device Care in Kidlington employer: Tec Partners
Contact Detail:
Tec Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Device Engineer: Elevate IT Support & Device Care in Kidlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you resolved issues with Windows 10 devices. We want to see that customer-focused approach in action!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace End User Device Engineer: Elevate IT Support & Device Care in Kidlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 devices and any relevant troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer-focused approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the End User Device Engineer role. Share specific examples of how you've provided high-quality user support in the past, and let us know how you can elevate our IT support.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved technical issues. We love seeing candidates who can think on their feet and collaborate effectively with ICT teams, so make sure to include those experiences!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tec Partners
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and any relevant troubleshooting techniques. Be prepared to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since a strong customer-focused approach is key for this role, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate effectively and resolve issues while keeping users happy.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Research what SLAs are relevant to IT support and be ready to discuss how you’ve adhered to them in previous roles or how you would ensure compliance in this new position.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
