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- Tasks: Troubleshoot and resolve technical queries while building customer relationships.
- Company: Established tech company creating innovative electronic products.
- Benefits: Competitive salary, ongoing training, and career progression opportunities.
- Why this job: Launch your engineering career in a hands-on, customer-focused role.
- Qualifications: Recent engineering graduate with programming knowledge and strong communication skills.
- Other info: Join a collaborative team in a fast-paced, dynamic environment.
The predicted salary is between 26000 - 35000 ÂŁ per year.
Location: Clacton-on-Sea area, Essex
Salary: ÂŁ26,000 - ÂŁ35,000 (depending on experience)
Job Type: Full-time, permanent
Are you a recent engineering graduate looking to start your career in a hands‑on, customer‑facing technical role? This is an excellent opportunity to join a well‑established technology company that designs and manufactures innovative electronic test and measurement products used by global customers in a wide range of industries.
As a Graduate Customer Support Engineer, you will be part of a collaborative team focused on helping customers get the best out of high‑performance electronic systems. You will work across installation, configuration, and technical troubleshooting, while developing a strong foundation in product knowledge, software tools, and customer communication.
What you’ll be doing:
- Troubleshooting and resolving technical queries related to product setup, configuration, and performance
- Escalating more complex issues to engineering and product teams while ensuring clear communication throughout
- Documenting support activity and contributing to knowledge bases and troubleshooting guides
- Delivering remote and in‑person training sessions to help customers gain confidence with products
- Building long‑term relationships with customers, acting as a trusted technical contact
- Feeding customer insights back to the development teams to support product improvements
What we’re looking for:
- A recent Bachelor’s degree in Engineering (Electronics, Computer Science, or related discipline)
- Some knowledge of programming (e.g. C#, .NET, Python, LabVIEW or VeriStand)
- Strong problem‑solving skills and an analytical mindset
- Clear, confident communication and the ability to work well with customers
- A proactive, adaptable approach – comfortable in a fast‑paced, technical environment
- Familiarity with test and measurement equipment or instrument control standards (PXI, LXI, VISA, IVI)
- Experience with CRM or support tools such as Salesforce ServiceCloud
This is a fantastic opportunity for a motivated graduate to launch their engineering career in a role that blends technical depth with customer interaction. You will receive ongoing support and training to help you develop your skills and progress within a growing international business.
Get in touch with Daniel Cordy at TEC Partners for more information.
Graduate Support Engineer in Essex employer: Tec Partners
Contact Detail:
Tec Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Support Engineer in Essex
✨Tip Number 1
Network like a pro! Reach out to alumni from your university or join engineering groups on LinkedIn. You never know who might have a lead on that perfect Graduate Support Engineer role.
✨Tip Number 2
Practice your technical troubleshooting skills. Set up mock scenarios where you can solve common issues related to electronic systems. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re genuinely interested in joining our team as a Graduate Customer Support Engineer.
We think you need these skills to ace Graduate Support Engineer in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Engineer role. Highlight any relevant projects or coursework from your engineering degree that showcase your problem-solving abilities and technical knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication skills and any customer-facing experience you have.
Show Off Your Technical Skills: Since this role involves troubleshooting and technical support, be sure to mention any programming languages or tools you’re familiar with, like C#, Python, or LabVIEW. This will show us that you’re ready to dive into the technical aspects of the job.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Tec Partners
✨Know Your Tech
Brush up on your technical knowledge related to electronic systems and programming languages like C# or Python. Be ready to discuss how you've used these skills in your studies or projects, as this will show your potential employer that you're not just a graduate, but someone who can hit the ground running.
✨Practice Problem-Solving
Prepare for common troubleshooting scenarios you might face in the role. Think of examples from your academic projects where you had to solve technical issues. This will demonstrate your analytical mindset and problem-solving skills, which are crucial for a Graduate Customer Support Engineer.
✨Communicate Clearly
Since this role involves customer interaction, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the company. Mention any relevant courses or certifications you’re considering, and how you plan to contribute to the team. This proactive attitude will resonate well with employers looking for motivated graduates.
