Field Service Engineer in Royston

As Field Service Engineer, you'll install systems, diagnose faults and deliver warranty and non-warranty repairs and upgrades. Your time splits roughly 40% on customer installations, 40% on UK servicing and repairs, and 20% on technical support. You'll also own the support ticket workflow, making sure customers get fast, practical answers and a great service experience. The Role Customer installations (around 40%) * Deliver onsite installations in the UK and worldwide, and support remote commissioning * Own pre-install readiness and sign-off with the customer and Production * Lead larger or more complex installs, coordinating a second installer where needed * Make sure every installation meets production build, test and quality standards * Feed issues back to Engineering and Product Management, raising change requests for improvements UK servicing and repairs (around 40%) * Service and repair installed systems, restoring performance quickly and safely * Diagnose mechanical, electrical, instrumentation, control and software faults * Follow customer site, safety and decontamination requirements * Escalate complex issues to Engineering, Product Management and Production * Verify equipment after service and explain the work and any recommendations to the customer Technical support (around 20%) * Triage and resolve customer support tickets, coordinating repairs and keeping customers informed * Plan and prioritise installations, working with a trusted pool of second installers * Schedule and support customer demos alongside Sales and Product Management * Join early customer meetings to set expectations and define pre-install requirements * Keep accurate service reports, equipment histories and a growing product knowledge base Requirements: Essential * Proven competence in installing and servicing equipment, through practical experience, a BTEC or City & Guilds diploma in maintenance engineering, or both * Strong on-site problem-solving and root-cause analysis skills * Confident, clear communication, especially with customers * Comfort with everyday IT tools such as email, spreadsheets and ticketing systems Desirable * 10+ years' experience in chemical laboratory or industrial installations * Service experience with chemical reactors, lab automation, glass process equipment or pilot-scale systems * Familiarity with vacuum, pressure, fluid handling, heating and cooling, PLCs or process controls * Background in pharmaceutical, biotech, specialty chemical or research environments * Experience of installation and operational qualification (IQ/OQ) using approved protocols * Manufacturing experience (MRP, build and test) and Zoho Desk or similar help desk software Travel: Expect to be away around 10 days in every 30, with roughly 60% of trips in Europe and 40% in the UK. Installations typically take 3–4 days, and you'll never be scheduled for back-to-back installs. All travel is arranged and provided for you. Time spent travelling is given back as time off in lieu, and the company takes a very flexible approach to time off. Benefits: * £40,000 - £45,000 base salary * 25 days' holiday plus bank holidays * Private healthcare * Contributory pension scheme * Hybrid working flexibility