At a Glance
- Tasks: Lead and enhance service delivery for a diverse portfolio of clients.
- Company: Specialist technology services provider with a focus on client satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continual improvement and operational efficiency.
- Why this job: Make a real impact by improving service quality and client relationships.
- Qualifications: Experience in service delivery leadership and strong people management skills.
I'm currently supporting a specialist technology services provider seeking an experienced Service Delivery / Service Operations Manager to oversee end-to-end managed support services across a portfolio of clients. This is a pivotal leadership role responsible for service performance, client satisfaction, operational governance, and continual service improvement. You will act as the primary operational contact for key accounts, ensuring SLA/XLA adherence, managing escalations, and driving consistent, high-quality service delivery.
Alongside client ownership, you will lead and develop a Support team, providing clear direction, performance management, coaching, and capability development. A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client outcomes. You will also analyse service metrics to identify trends, risks, and improvement opportunities, while championing process optimisation, knowledge management, and operational efficiency.
Skills & Requirements:
- Proven experience in service delivery or service operations leadership
- Strong background in people management and team development
- Confident client-facing communicator with experience running service reviews
- Solid technical understanding of service environments and managed services
- Experience working closely with engineering or technical delivery teams
- Strong knowledge of ITIL-aligned service management practices
- Ability to interpret service data and drive improvements from insight
- Experience within professional services or legal technology environments (desirable)
- Proactive, solutions-focused mindset with a focus on continual improvement
- Strong stakeholder management and relationship-building skills
- Ability to operate in a fast-paced, escalations-driven environment
If you're interested, reach out to Fintan at TEC Partners for more information.
Service Delivery Manager in Norwich employer: Tec Partners Recruitment Ltd
Join a leading technology services provider in Norwich, where we prioritise employee growth and development within a dynamic hybrid work environment. Our culture fosters collaboration and innovation, offering competitive salaries and a commitment to continual improvement, ensuring that you thrive both personally and professionally while delivering exceptional service to our clients.
Contact Detail:
Tec Partners Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and client management. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved service delivery or client satisfaction in previous roles. Numbers and metrics can really make your case stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in service delivery and people management, and don’t forget to mention any technical skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've improved service delivery or managed teams effectively in the past.
Showcase Your Technical Understanding:Since a strong technical understanding is key for this role, make sure to include any relevant technical experience or knowledge you have. This will help build credibility with our engineering teams and show you can bridge the gap between delivery and client outcomes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Tec Partners Recruitment Ltd
✨Know Your Service Delivery Inside Out
Make sure you brush up on your knowledge of service delivery and operations management. Be ready to discuss your previous experiences in overseeing managed support services and how you've ensured client satisfaction. Highlight specific examples where you've improved service performance or resolved escalations.
✨Showcase Your People Management Skills
As a Service Delivery Manager, you'll be leading a team, so it's crucial to demonstrate your people management abilities. Prepare to talk about how you've developed teams in the past, provided coaching, and managed performance. Think of a few success stories that showcase your leadership style.
✨Communicate Like a Pro
Since this role involves a lot of client interaction, practice your communication skills. Be prepared to explain complex technical concepts in simple terms. You might even want to role-play a service review scenario to show how you would handle client discussions and manage expectations.
✨Analyse and Optimise
Get comfortable with discussing service metrics and data analysis. Be ready to share how you've used data to identify trends and drive improvements in service delivery. Think about specific instances where your insights led to operational efficiencies or process optimisations.
