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For Companies At a Glance
- Tasks: Join our team to deliver exceptional customer service and manage various filling station duties.
- Company: Westmorland is a family-run business with unique motorway service areas since 1972.
- Benefits: Enjoy discounts, free meals on shift, generous holidays, and a paid day off for your birthday.
- Why this job: Be part of a warm, supportive culture while learning about local products and making memorable customer experiences.
- Qualifications: A positive attitude and willingness to learn; retail experience is a plus but not required.
- Other info: Must be over 18 to work in our Filling Stations; training provided.
Working alongside your team of colleagues, you will engage with our customers and showcase our unique offer from the exceptional local producers we work with. Using your warm and friendly personality, you will use your passion for delivering exceptional customer service to ensure our customers are given a memorable experience every time they stop with us.
As part of the Filling Station team, you will support with all duties in the Filling Station, including working on the till, stock replenishment, cooking our homemade food, serving customers at the Deli counter, or making artisan coffees for takeaway.
Safety is a priority when working in our filling station, and you will oversee the safe delivery and dispensing of petroleum products in line with our health and safety standards.
About You
You should have a positive \’can do\’ mindset, a passion for delivering great customer service, and a willingness to learn about our products.
If you have previous experience in a retail or filling station environment, that\’s great, but don\’t worry if you don\’t. We offer full training to get you up to speed and to give you knowledge of all our products and how we work at Westmorland.
You must be over 18 to work in our Filling Stations.
About Us
At Westmorland, we are a family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester, and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a service dedicated to HGV drivers; Rheged, a meeting place, cafe, gallery, and cinema; and the Westmorland Hotel situated on the edge of the Lake District.
We are proud to be connected to our place, and that our family of colleagues shares our values of Warmth, Graft, and Courage. If you join our family, it will be hard work at times, but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements, plus a paid day off for your birthday, and more.
If you work at our Tebay or Gloucester sites, we are able to offer free or discounted travel to help you get to and from work (restrictions may apply).
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Team Member - Filling Station employer: Tebay Services
Contact Detail:
Tebay Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Filling Station
✨Tip Number 1
Showcase your customer service skills during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role heavily focuses on delivering exceptional experiences.
✨Tip Number 2
Familiarise yourself with the products offered at Westmorland. Knowing about local producers and the homemade food they serve can help you stand out as someone who is genuinely interested in the role.
✨Tip Number 3
Demonstrate your willingness to learn. Since full training is provided, express your enthusiasm for gaining new skills, especially regarding safety standards and product knowledge.
✨Tip Number 4
Emphasise your teamwork abilities. This position requires working closely with colleagues, so share experiences that highlight your ability to collaborate and support others in a busy environment.
We think you need these skills to ace Team Member - Filling Station
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your customer service skills and any relevant experience in retail or filling stations.
Tailor Your CV: Make sure your CV reflects your passion for customer service and any previous roles that demonstrate your ability to work in a team. Include specific examples of how you've provided exceptional service in the past.
Craft a Personal Cover Letter: Write a cover letter that showcases your warm personality and enthusiasm for the role. Mention why you want to work at Westmorland and how your values align with theirs, particularly focusing on Warmth, Graft, and Courage.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Tebay Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share any relevant experiences where you went above and beyond for a customer, as this will resonate well with the values of the company.
✨Demonstrate Team Spirit
Since the role involves working closely with colleagues, highlight your ability to work as part of a team. Discuss examples of how you've collaborated with others in previous roles or projects, showcasing your positive 'can do' mindset.
✨Familiarise Yourself with Their Products
Take some time to research the local producers and products that the filling station offers. Being knowledgeable about their unique offerings will show your genuine interest in the role and help you stand out during the interview.
✨Emphasise Safety Awareness
Given the importance of safety in the filling station environment, be prepared to discuss your understanding of health and safety standards. If you have any previous experience in a similar setting, mention how you adhered to safety protocols.