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- Tasks: Lead shifts and ensure top-notch service for our customers.
- Company: Join a dynamic team at a leading filling station brand.
- Benefits: Competitive pay, flexible hours, and training opportunities.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong leadership skills and a positive attitude are key.
- Other info: Great chance to grow your career in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Service Leader in our Filling Station you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with a positive, can-do approach. You will be passionate about our offer and champion our producers, ensuring through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Responsibilities:
- Effectively lead your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
- Ensuring the team are delivering excellent customer service and brand excellence.
- Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
- Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
Qualifications:
- Ability to lead and motivate a team on a daily basis in a fast moving environment.
- Great communication skills and a can-do attitude are essential as well as the ability to deliver high standards of excellence.
- Experience of leading a team in a fast paced, high volume retail environment would be an advantage.
- Previous experience of working with fuel would be an advantage but not essential as full training will be provided.
Service Leader - Filling Station in Penrith employer: Tebay Services
Contact Detail:
Tebay Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Leader - Filling Station in Penrith
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership stories! Think of times when you've successfully led a team or handled a tricky situation. Be ready to share these experiences during your interview to demonstrate your can-do attitude and ability to motivate others.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This will highlight your passion for delivering excellent service, which is key for a Service Leader role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re keen on the position.
We think you need these skills to ace Service Leader - Filling Station in Penrith
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams. We want to see how you've motivated others and managed shifts in a fast-paced environment. Share specific examples that showcase your can-do attitude!
Customer Service is Key: Since this role is all about delivering excellent customer service, don’t forget to mention your passion for providing a unique experience. Tell us about times when you went above and beyond for customers – we love hearing those stories!
Be Yourself: We’re looking for genuine personalities who can connect with our team and customers. Let your personality shine through in your application! Use a friendly tone and be authentic; we want to get to know the real you.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Tebay Services
✨Know the Brand Inside Out
Before your interview, make sure you understand the brand's values and what makes their service unique. Familiarise yourself with their products and any recent news or initiatives. This will show your passion for the role and help you connect with the interviewers.
✨Demonstrate Leadership Skills
Be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you motivated colleagues or handled challenges effectively. Highlighting your leadership experience will reassure them that you can manage shifts and support your team.
✨Showcase Your Customer Service Expertise
Prepare to discuss your approach to delivering excellent customer service. Share stories that illustrate your ability to handle high-pressure situations and ensure customer satisfaction. This is crucial for a Service Leader role, so make it a focal point in your responses.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.