At a Glance
- Tasks: Lead shifts and ensure top-notch service in our catering department.
- Company: Join a vibrant team dedicated to delivering delightful customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to shine and develop.
- Why this job: Be a key player in creating memorable moments for our customers.
- Qualifications: Strong leadership skills and a passion for excellent service.
The predicted salary is between 25000 - 30000 £ per year.
As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with a positive, can-do approach. You will be passionate about our offer, champion our homemade products and ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Responsibilities:
- Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
- Ensuring the team is delivering excellent customer service and brand excellence.
- Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
- Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
Qualifications:
- Ability to lead and motivate a team on a daily basis in a fast moving environment.
- Great communication skills and a can-do attitude are essential.
- High standards of excellence within delivery of quality food, customer service and cleanliness.
- Experience of leading a team in a fast paced, high volume catering environment would be an advantage.
- We’d also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.
Service Leader in Penrith employer: Tebay Services
As a Service Leader in our vibrant catering department, you will thrive in a dynamic environment that values teamwork and exceptional customer service. Our company fosters a supportive work culture where your leadership skills can shine, offering ample opportunities for personal and professional growth while championing our delicious homemade products. Located in a bustling area, we provide a unique chance to be part of a brand known for its delightful customer experiences, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Service Leader in Penrith
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tebay Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tebay Services
Don't be shy about reaching out to Tebay Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service Leader in Penrith
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tebay Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tebay Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
