As the Filling Station Manager you will be accountable for leading a customer focussed and commercially led department, by growing and developing a caring and knowledgeable team of colleagues. Passionate about ‘how we do business’ you will champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Your overall responsibilities will include;
- Setting the goals for the department aligned to our values
- Lead a team of Service Leaders to ensure they deliver great customer service and brand excellence on every shift through a team of colleagues.
- Day to day management of the department including stock control and cash handling
- Responsible for the financial performance of the department including achievement of sales, margin and waste targets along with budget analysis and setting, cost management and profit control.
- Look at the business through the eyes of our customers to continuously improve the offering and spot and act on opportunities that will bring commercial benefit
- Day to day management of the Service Leaders and Colleagues including rota and shift management and all aspects of people management.
- Coach and guide colleagues to delight our customers
- Ensure the team maintain a clean, tidy and safe environment which is compliant with relevant legislation and internal policies and procedures
- Work with the People Team to recruit the right people into our business, lead, train and coach all colleagues to achieve their best possible performance in their role.
- Work closely with the Commercial team to deliver the products and product standards in line with our brand.
- #WFHP
You should have experience working in a high volume, fast paced environment with great leadership and communication skills, a can-do attitude and respect for others.Good commercial acumen is required including experience of financial controls within an operation including sales, stock management and wastage controlsYou will be recruiting, managing and developing a team as well as dealing all aspects of people management as we create teams that can deliver an excellent experience for our customers so some experience in this is important.
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Petrol Forecourt Manager in Gloucester employer: Tebay Services
Westmorland Family offers a supportive and inclusive work environment where employees are valued for their contributions. As a Night Shift Retail Associate, you will enjoy the opportunity to engage with customers in a unique setting, showcasing local produce while benefiting from flexible hours and a strong emphasis on teamwork and personal growth. Join us to be part of a family-oriented culture that prioritises safety and exceptional service.
