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- Tasks: Coordinate recovery dispatches, liaise with customers and drivers, and manage office tasks.
- Company: Join Tears of Sutton Bridge, a dedicated team in the recovery industry.
- Benefits: Earn £12.00 per hour, with overtime pay and flexible shift patterns.
- Why this job: Great opportunity for fast-paced work, teamwork, and developing organizational skills.
- Qualifications: Good IT and organizational skills; call center experience is a plus.
- Other info: Must be available for overtime; shifts include early, middle, and late hours.
Job Description
Interested in joining our team at Tears of Sutton Bridge? We are looking for a Recovery Dispatch Coordinator to join our team on a full time basis – this role is based at our Sutton Bridge Depot (PE12 9SH).
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Recovery Dispatch Coordinator
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Sutton Bridge Depot (PE12 9SH)
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£12.00 per hour
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Permanent; Full Time
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What will you be doing?
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- Liaising with customers via telephone to provide updates for recoveries
- Liaising with recovery drivers and other recovery clubs to resolve dispatch issues
- Organising incoming breakdowns and dispatching drivers to live jobs
- Taking credit card payments for private customers
- Using in-house system to receive and dispatch jobs and carry out invoicing
- General office administration tasks
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What will you need?
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- This role requires good IT skills and strong organisational skills
- Experience working in a fast paced environment, as this is a call centre that takes a high volume of calls
- Knowledge of the area and motor vehicles would be advantageous but not essential
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Overtime is an absolute requirement of the role, due to working in a small team of 4, holiday cover and absence cover will be required.
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If this sounds like you, please hit apply now!
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Reference: MTC511
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Vacancy: Recovery Dispatch Coordinator
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Location: Sutton Bridge
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Salary: £12.00 per hour after probation period – time and a half is paid after 40 hours and bank holidays.
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Hours: Three 40 hour weeks – One 32 hour week – Shift Patterns work on a rota basis of early, middle and late shifts (early shift starts at 06.30am and a late shift ends at 10.30pm weekdays and 11.00pm weekends. all are 8 hour shifts.
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National World / Smart Hire are advertising on behalf of Tears Of Sutton Bridge.
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INDSH
Recovery Dispatch Coordinator employer: Tears of Sutton Bridge
Contact Detail:
Tears of Sutton Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Dispatch Coordinator
✨Tip Number 1
Familiarize yourself with the local area and common vehicle issues. This knowledge will help you communicate effectively with both customers and recovery drivers, making you a valuable asset to the team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a high volume of calls, being clear and concise will help you manage customer expectations and resolve issues quickly.
✨Tip Number 3
Get comfortable with using various IT systems. Since you'll be using an in-house system for dispatching jobs and invoicing, having a good grasp of technology will make your transition into the role smoother.
✨Tip Number 4
Be prepared for flexible working hours. Understanding that overtime and shift patterns are part of the job will show your commitment and readiness to adapt to the team's needs.
We think you need these skills to ace Recovery Dispatch Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Recovery Dispatch Coordinator position. Understand the key responsibilities and required skills, such as good IT skills and strong organizational abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in call centers or fast-paced environments. Emphasize any previous roles that involved customer service, dispatching, or administrative tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention your ability to handle high volumes of calls and your organizational skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tears of Sutton Bridge
✨Show Your Communication Skills
As a Recovery Dispatch Coordinator, you'll be liaising with customers and drivers frequently. Make sure to demonstrate your strong communication skills during the interview by clearly articulating your thoughts and actively listening to the interviewer.
✨Highlight Your Organizational Abilities
This role requires excellent organizational skills. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or resolved dispatch issues efficiently.
✨Familiarize Yourself with the Area
While knowledge of the area is not essential, it can be advantageous. Take some time to research Sutton Bridge and its surroundings, as well as common breakdown scenarios in the region, to show your proactive approach.
✨Prepare for Fast-Paced Scenarios
Since this position involves working in a high-volume call center, think of examples that showcase your ability to thrive in fast-paced environments. Be ready to discuss how you handle stress and prioritize tasks effectively.
