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- Tasks: Coordinate recovery operations and provide updates to customers and drivers.
- Company: Join the supportive team at Tears of Sutton Bridge.
- Benefits: Competitive salary with overtime potential and a dynamic work environment.
- Why this job: Be part of a small team making a real difference in recovery services.
- Qualifications: Strong IT and organisational skills; call centre experience preferred.
- Other info: Flexible shift patterns with opportunities for growth and development.
The predicted salary is between 19500 - 25500 £ per year.
Interested in joining our team at Tears of Sutton Bridge? We are looking for a Recovery Dispatch Coordinator to join our team on a full time basis - this role is based at our Sutton Bridge Depot (PE12 9SH).
What will you be doing?
- Liaising with customers via telephone to provide updates for recoveries
- Liaising with recovery drivers and other recovery clubs to resolve dispatch issues
- Organising incoming breakdowns and dispatching drivers to live jobs
- Taking credit card payments for private customers
- Using in-house system to receive and dispatch jobs and carry out invoicing
- General office administration tasks
What will you need?
- This role requires good IT skills and strong organisational skills
- Experience working in a fast paced environment, as this is a call centre that takes a high volume of calls
- Knowledge of the area and motor vehicles would be advantageous but not essential
Overtime is an absolute requirement of the role, due to working in a small team of 4, holiday cover and absence cover will be required. If this sounds like you, please hit apply now!
Recovery Dispatch Coordinator employer: Tears of Sutton Bridge
Contact Detail:
Tears of Sutton Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Dispatch Coordinator
✨Tip Number 1
Get to know the company! Research Tears of Sutton Bridge and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Recovery Dispatch Coordinator, you'll be liaising with customers and drivers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking abilities and think of examples from your past experiences where you've successfully handled high-pressure situations. This will impress the hiring team!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Recovery Dispatch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recovery Dispatch Coordinator role. Highlight your relevant experience, especially in fast-paced environments and any customer service roles you've had. We want to see how you can bring your skills to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Tears of Sutton Bridge. Mention specific skills that match the job description, like your organisational abilities and IT skills.
Show Off Your Communication Skills: Since this role involves liaising with customers and drivers, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tears of Sutton Bridge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Recovery Dispatch Coordinator. Familiarise yourself with the tasks mentioned in the job description, like liaising with customers and dispatching drivers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've successfully managed multiple tasks in a fast-paced environment. Think of specific examples where you handled high volumes of calls or organised incoming breakdowns efficiently. This will highlight your ability to thrive under pressure.
✨Brush Up on IT Skills
As you'll be using an in-house system for dispatching jobs and invoicing, it's crucial to showcase your IT skills during the interview. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly and adapt to new technologies.
✨Be Ready for Shift Patterns
Understand the shift patterns and be ready to discuss your availability. Since the role involves early and late shifts, showing flexibility and a positive attitude towards overtime can set you apart from other candidates. It demonstrates your commitment to being part of a small team and your readiness to step up when needed.
