At a Glance
- Tasks: Provide excellent customer service to supporters and manage data accuracy.
- Company: Join Tearfund, a leading charity dedicated to transforming lives.
- Benefits: Hybrid working, supportive team environment, and personal development opportunities.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference by supporting those in need while building strong relationships.
- Qualifications: Organised, flexible team player with a commitment to Christian values.
The predicted salary is between 22050 - 26950 £ per year.
Location
Hybrid (largely home-based, with regular working from the Teddington office)
Tearfund is looking for a Data & Resources Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters.
The team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters.
As part of our front-line team, you will provide a vital personal link, building strong relationships with those who champion our cause.
Your role will involve
- Answering supporter queries via phone, email, and letter with professional excellence.
- Processing database additions, deletions, and amendments to maintain and increase data accuracy.
- Managing Toilet Twinning & Tearfund Resources orders, collaborating with an external fulfilment house to ensure timely deliveries.
- Thriving and maintaining high standards of speed and accuracy in a busy environment, recording information on our supporter database.
We are looking for a candidate who is
- A flexible team player who learns quickly.
- Highly organised and able to juggle competing priorities.
- Committed to Tearfund's Christian beliefs.
Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!
All applicants must be committed to Tearfund's Christian beliefs.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
The recruitment process will include specific checks related to safeguarding.
In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
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Supporter Care Officer (Data) (3303) in Teddington employer: Tearfund
Tearfund is an exceptional employer that prioritises a supportive and inclusive work culture, offering flexible hybrid working arrangements that allow you to balance home and office life effectively. With a strong commitment to employee growth, we provide opportunities for professional development while fostering a team environment where your contributions directly impact our mission to alleviate poverty. Join us in making a meaningful difference, all while being part of a diverse team that values your unique perspective and encourages collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Officer (Data) (3303) in Teddington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tearfund. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tearfund before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supporter Care Officer (Data) (3303) in Teddington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tearfund:Your cover letter is your chance to shine! Tell us why you want to work at Tearfund specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tearfund!
How to prepare for a job interview at Tearfund
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
