Shift Operations Manager in Coventry

Objective / Purpose of the Department
The operations team is assembled to ensure that all operational tasks are completed safely and within a safe environment, fulfilling all customer requests and associated timelines, through adhering to all processes and instructions.

Objective / Purpose of the Job
The main accountabilities of this role are to lead the performance of the shift, ensuring safety is at the forefront of the mindset of the shift. The agreed targets and budgets must be met in order to satisfy the customer of our competence to deliver a robust operational output. The Shift OM shall maintain an open dialogue with the Operations Manager to allow timely decisions to be made. The Shift OM is also responsible for conducting and ensuring his/her team is conducting regular reviews which are to include 1-2-1’s, performance dialogues, return to works, recorded conversations, etc. The Shift OM must promote the importance of excellent communications and engagement throughout the shift and in the wider operation.

Key Accountabilities

• Accountability for whole operation within the working pattern of the nominated shift.
• Ensure that safety is at the forefront of the shift’s activities, in accordance with site and company policies and within the spirit & rules of current legislation.
• Promote and drive the common safety culture across the team; contribute substantially to the SIP.
• Lead and coordinate the safety policies and aims stipulated by the site leadership team. Exemplary attention to detailed accident reporting and follow-up is expected.
• Provide leadership and direction to the shift leadership team through coaching, guidance and example setting.
• Ensure that the shift leadership team are trained, advised, included, motivated and praised against directed operational targets.
• Lead communication requirements from site leadership to shift leadership; such communications shall support a consistent message, outcome and content.
• Manage costs, which include ownership of productivity and work study, in line with set targets.
• Ensure customer SLA requirements are met, with a specific focus on producing on-time output and observing customer originated instructions. Where there is scope, exceeding the SLA should be a consideration but fully agreed by site leadership.
• Feedback with the requisite urgency and clarity any exceptions or potential failures after ensuring that alternative options were investigated.
• Ensure that the shift meets and where there is scope, exceed agreed relevant Key Performance Indicators.
• Support continuous improvement, leading and participating in working parties to involve and engage staff, with an aim to increase efficiency and reduce costs. Have full involvement in their implementation and success.
• Ensure correct daily staffing levels are managed and sufficient to meet operational requirements, liaising with agency providers against our legal obligations.

Daily Activities

• Updates team leaders on required targets/rates, and accuracy checks.
• Providing training and feedback, taking action on poor performance where required.
• Communicates to shift/team on daily tasks, changes to working procedures, H&S, audit etc.
• Completes shift handovers accurately with oncoming Manager.
• Ensure there is an appropriate level of multi-skilled colleagues to perform tasks effectively and efficiently.
• Complete training records to the required standard.
• Demonstrates great Values and ensures self and all colleagues adhere to the Company Code of Conduct.
• Ensures compliance to all HR Policies & Procedures.
• Client facing via daily meeting and throughout shift.
• Ensure prompt and informative handover for next shift.
• Coordinates daily activity with the Site Operations Manager.
• Manages and directs work executing activities including order fulfilment, outbound, inbound and value add activity.
• Communicates and reacts quickly and effectively regarding unexpected labour needs.
• Manages labour hours and electronic time keeping systems, procedures and processes updated.
• Interviews and trains prospective new team members; completes appraisals/probations.
• Ensures all subordinate staff understand performance targets and KPIs.
• Role holder to ensure what is expected via briefings, Performance Dialogues & 1-2-1’s.
• Deals with complaints quickly and addresses internal and external stakeholder needs promptly.
• Drive innovation and recommend process improvement with involvement in Gemba walks/process confirmations.
• Supports but challenges change initiatives.
• Completes RCAs/8D’s upon queries/complaints and as directed by line manager to establish reasons.
• Suggests mitigating or preventative measures following RCA analysis.
• RTW’s are completed on their respective shift for all absenteeism.
• Prepares reports for leadership as requested.
• Attends and engages in all meetings where necessary and as requested.
• Assists in maintaining physical properties, promotes and ensures a clean and safe work environment.
• Promotes the company in a positive and ethical manner.
• Be able to carry out investigations/disciplinaries.

Essential Education, Experience and/or Training

• GCSE O Level standard in mathematics and English.
• Safety management and delivery, IOSH Level 4.
• Experience in the logistics industry of at least 7 years including palletised warehousing using MHE.
• Experience of managing staff (30+) on a shift, managing performance and deadlines.
• Extensive customer liaison in terms of regular contact and interpreting/translating service level requirements to operational activity.
• Excellent communication skills.

Preferred Experience and Knowledge

• Six Sigma/Continuous Improvement/OMS knowledge preferred.
• Ability to use Microsoft Office, Excel & PowerPoint.

Days / nights 4on 40ff 06:00 - 18:00 18:00 - 06:00