Global Escalation Engineer - Remote & Flexible in London

Global Escalation Engineer - Remote & Flexible in London

London Full-Time 35000 - 45000 Β£ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Provide top-notch technical support and troubleshoot issues for TeamViewer products.
  • Company: Join a global leader in remote connectivity solutions with a flexible work culture.
  • Benefits: Remote work, training opportunities, and a focus on professional growth.
  • Other info: Dynamic role with opportunities to learn and grow in a supportive environment.
  • Why this job: Make a difference by helping customers solve problems and enhance their experience.
  • Qualifications: Strong problem-solving skills and a passion for customer service.

The predicted salary is between 35000 - 45000 Β£ per year.

Team Viewer is seeking an Escalation Engineer to deliver high-level customer and technical service for Team Viewer products and services globally.

The role involves troubleshooting, learning quickly, and delivering professional service with a customer-centric approach.

You will work with customers, partners, and the technical community, ensuring incidents are resolved efficiently and knowledge is shared across teams.

Training and certification are provided.

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Global Escalation Engineer - Remote & Flexible in London employer: TeamViewer

At TeamViewer, we pride ourselves on being an excellent employer that fosters innovation and collaboration in a dynamic work environment. Our inclusive culture encourages professional growth and offers competitive compensation alongside flexible hybrid work options, making it an ideal place for talented individuals to thrive while contributing to cutting-edge AI-driven solutions.

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Contact Details:

TeamViewer Recruitment Team

We think you need these skills to ace Global Escalation Engineer - Remote & Flexible in London

Troubleshooting
Customer Service
Technical Service
Quick Learning
Customer-Centric Approach
Incident Resolution
Knowledge Sharing