At a Glance
- Tasks: Engage with partners to design and implement innovative digital solutions using TeamViewer's platform.
- Company: Join a leading tech company that values diversity and innovation.
- Benefits: Competitive salary, bonuses, flexible work options, and wellness perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the digital workplace while collaborating with global partners.
- Qualifications: 5-8 years in technical roles with experience in partner ecosystems and solution architecture.
The predicted salary is between 60000 - 80000 € per year.
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on.
With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? TeamViewer is seeking a dynamic and technically astute Solution / Service Engineer to support our most strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs). This hybrid role is critical to enabling partners to successfully build and scale their services powered by TeamViewer’s ONE platform—across digital workplace modernization, remote connectivity, and digital employee experience (DEX).
Working together with the Account Director – GSI & Tier 1 MSP Partners, you’ll lead technical engagement, influence roadmap strategy, and ensure service integration success from early‑stage definition to operational go‑live. Maximize service outcomes, drive and ensure value at every stage.
Responsibilities- Partner Technical Engagement & Solution Architecture
- Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities
- Lead service definition and solutioning workshops aligned to partner delivery frameworks
- Design scalable architectures, deployment models, and API‑based integrations tailored to managed service environments
- Support rapid prototyping and MVP build to validate solutions ahead of full rollout
- Service Enablement & Operational Readiness
- Own technical onboarding for new MSP partners entering the Global MSP Program
- Build and deliver hands‑on training, architecture guides, playbooks, and reference designs
- Guide partners through operational readiness milestones—from technical validation to in‑market readiness
- Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value
- Internal Collaboration & Product Influence
- Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D
- Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways
- Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap
- Sales Support & Strategic Alignment
- Partner closely with the Account Director to support technical validation during pre‑sales cycles
- Participate in partner QBRs, service governance calls, and joint business planning with a solution focus
- Support GTM readiness by validating solution feasibility, integration scope, and post‑launch scaling
- 5–8+ years in technical pre‑sales, solution consulting, partner engineering, or technical enablement roles
- Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
- Deep understanding of modern ITSM platforms (e.g., ServiceNow, Freshworks), remote access tools, and automation frameworks
- Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
- Comfortable working across highly matrixed global teams, both internally and with partners
- Excellent communication skills with a strong ability to translate technical concepts into partner‑ready collateral
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
- Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company‑wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 50% home office
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
Channel Solutions Engineer employer: TeamViewer
TeamViewer is an exceptional employer that champions a diverse and inclusive work culture, fostering innovation and collaboration among its 1,900 global employees. With a strong focus on employee growth, the company offers comprehensive benefits, including flexible working arrangements, professional development opportunities, and a supportive environment that values each individual's unique contributions. Located in a public transport-friendly office, TeamViewer not only prioritises work-life balance but also encourages team bonding through regular events and celebrations, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at TeamViewer on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Channel Solutions Engineer role.
✨Tip Number 2
Prepare for the technical interview by brushing up on your knowledge of APIs, solution architecture, and ITSM platforms. We want to see how you can translate complex concepts into simple solutions that resonate with partners.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've successfully collaborated with partners or teams to overcome challenges. This is key for a role that involves technical engagement and service integration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the TeamViewer family.
We think you need these skills to ace Channel Solutions Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with MSPs and GSIs. We want to see how your skills align with the role, so don’t hold back on showcasing your technical prowess!
Showcase Your Technical Skills:Since this role is all about technical engagement, be sure to include specific examples of your experience with APIs, solution architecture, and systems integration. We love seeing real-world applications of your skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and achievements. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TeamViewer
✨Know Your Tech Inside Out
As a Channel Solutions Engineer, you'll need to demonstrate a solid understanding of modern ITSM platforms and remote access tools. Brush up on your knowledge of APIs, solution architecture, and systems integration. Be ready to discuss how these technologies can be applied in real-world scenarios.
✨Showcase Your Collaboration Skills
This role involves working closely with GSI/MSP partners and internal teams. Prepare examples of past experiences where you successfully collaborated on technical projects. Highlight your ability to translate complex technical concepts into partner-friendly language, as this will be crucial for your success.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving abilities. Think about challenges you've encountered in previous roles and how you overcame them. Be ready to walk through your thought process and the steps you took to achieve successful outcomes.
✨Align with TeamViewer's Values
TeamViewer values diversity and collaboration. Familiarise yourself with their C-A-R-E initiatives and be prepared to discuss how you can contribute to an inclusive culture. Show enthusiasm for their mission and how your unique perspective can add value to their team.
