At a Glance
- Tasks: Support enterprise customers with TeamViewer’s Digital Employee Experience solution and drive platform adoption.
- Company: Join a leading tech company that values diversity and innovation.
- Benefits: Great pay, flexible work options, and awesome perks like e-bike leasing and gym discounts.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses optimise their digital processes.
- Qualifications: 5+ years in a technical customer-facing role and strong knowledge of endpoint technologies.
The predicted salary is between 60000 - 80000 £ per year.
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using TeamViewer’s Digital Employee Experience (DEX) solution. As a TAM, you'll act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments.
Responsibilities
- Lead Technical Strategy and Solution Architecture
- Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing.
- Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD.
- Identify areas of further system integration (API etc.) and assist with configuration.
- Drive Adoption and Technical Enablement
- Build, document and execute tailored technical onboarding and adoption plans.
- Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics to drive deeper platform use.
- Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence.
- Proactively Optimize Performance & Troubleshoot
- Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas of inefficacy and risk, surfacing optimization opportunities.
- Provide Validation and Health Check reports for existing customer environments.
- Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams.
- Deliver technical value and report on measurable outcomes.
- Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.).
- Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy.
- Support Expansion and Growth Opportunities
- Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.
- Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.
- Technical Expertise
- Become an expert in the TeamViewer product suite.
- Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink).
- Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations.
- Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs.
- Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders.
- Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals.
- Strong troubleshooting, prioritization, and cross-functional coordination skills.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
- 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments.
- Experience with ServiceNow, ServiceNow integrations and API integrations.
- Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus.
- Experience with large-scale environments (10,000+ endpoints) is highly desirable.
What we offer
- Onsite Onboarding in our HQ office for an optimal start.
- Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews.
- Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer.
- Public transport friendly offices.
- Option to lease an e-bike (Germany only).
- Special terms for local gyms.
- Access to Corporate Benefits platform with many discounts.
- Regular Team events and company-wide celebrations.
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
- Hybrid and Flexible work time.
- Work From Abroad Program allowing up to 40 days of work outside your contracting country.
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Technical Account Manager employer: TeamViewer GmbH
TeamViewer GmbH is an exceptional employer, offering a dynamic work environment in Greater London that fosters collaboration and innovation. With a strong focus on employee growth, the company provides opportunities for professional development alongside competitive compensation and a hybrid work model, ensuring a healthy work-life balance. The inclusive culture encourages creativity and teamwork, making it a rewarding place for those passionate about SaaS marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at TeamViewer GmbH or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to TeamViewer GmbH.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like TeamViewer GmbH.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like TeamViewer GmbH that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at TeamViewer GmbH.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at TeamViewer GmbH and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at TeamViewer GmbH
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If TeamViewer GmbH uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
