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- Tasks: Engage with partners to design and implement innovative digital solutions.
- Company: Join TeamViewer, a leader in digital workplace technology with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, flexible work options, and wellness perks.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact by shaping the future of digitalisation with cutting-edge technology.
- Qualifications: 5-8 years in technical roles, strong communication, and partner engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
TeamViewer is seeking a dynamic and technically astute Solution / Service Engineer to support our most strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs). This hybrid role is critical to enabling partners to successfully build and scale their services powered by TeamViewer’s ONE platform—across digital workplace modernization, remote connectivity, and digital employee experience (DEX). Working together with the Account Director – GSI & Tier 1 MSP Partners, you’ll lead technical engagement, influence roadmap strategy, and ensure service integration success from early‑stage definition to operational go‑live. Maximize service outcomes, drive and ensure value at every stage.
Responsibilities
- Partner Technical Engagement & Solution Architecture
- Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities
- Lead service definition and solutioning workshops aligned to partner delivery frameworks
- Design scalable architectures, deployment models, and API‑based integrations tailored to managed service environments
- Support rapid prototyping and MVP build to validate solutions ahead of full rollout
- Own technical onboarding for new MSP partners entering the Global MSP Program
- Build and deliver hands‑on training, architecture guides, playbooks, and reference designs
- Guide partners through operational readiness milestones—from technical validation to in‑market readiness
- Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value
- Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D
- Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways
- Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap
- Partner closely with the Account Director to support technical validation during pre‑sales cycles
- Participate in partner QBRs, service governance calls, and joint business planning with a solution focus
- Support GTM readiness by validating solution feasibility, integration scope, and post‑launch scaling
Requirements
- 5–8+ years in technical pre‑sales, solution consulting, partner engineering, or technical enablement roles
- Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
- Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks
- Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
- Comfortable working across highly matrixed global teams, both internally and with partners
- Excellent communication skills with a strong ability to translate technical concepts into partner‑ready collateral
What we offer
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
- Premiums for the private pension plan BAV up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company‑wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 50% home office
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c‑a‑r‑e initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
GSI Solutions Engineer Customer Engineering · London · employer: TeamViewer GmbH
Contact Detail:
TeamViewer GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GSI Solutions Engineer Customer Engineering · London ·
✨Tip Number 1
Network like a pro! Reach out to current employees at TeamViewer or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding TeamViewer’s products and how they fit into the digital workplace landscape. Show us that you’re not just another candidate; demonstrate your passion for tech and how you can contribute to our mission.
✨Tip Number 3
Practice your technical skills! Since this role involves solution architecture and APIs, brush up on those areas. We love candidates who can showcase their expertise and problem-solving abilities during technical discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining TeamViewer.
We think you need these skills to ace GSI Solutions Engineer Customer Engineering · London ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your experience with MSPs and GSIs, and show how your skills align with TeamViewer's mission to enhance digital workplaces.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with APIs, solution architecture, and any relevant ITSM platforms. We want to see how you can contribute to our innovative solutions.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TeamViewer GmbH
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of TeamViewer’s platform and how it integrates with MSPs and GSIs. Brush up on APIs, solution architecture, and any relevant ITSM platforms. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Collaboration Skills
Since this role involves working closely with partners and internal teams, be prepared to discuss your experience in collaborative environments. Share specific examples of how you’ve successfully engaged with diverse teams to drive projects forward.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to design scalable architectures or lead service definition workshops, and be ready to explain your thought process and outcomes.
✨Align with Company Values
Familiarise yourself with TeamViewer’s core values and culture. Be ready to discuss how your personal values align with theirs, especially around diversity and inclusion. This shows you’re not just a fit for the role, but also for the company as a whole.