GSI Solutions Engineer Customer Engineering · London ·

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on.

With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

TeamViewer is seeking a dynamic and technically astute Solution / Service Engineer to support our most strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs). This hybrid role is critical to enabling partners to successfully build and scale their services powered by TeamViewer’s ONE platform—across digital workplace modernization, remote connectivity, and digital employee experience (DEX).

Working together with the Account Director – GSI & Tier 1 MSP Partners, you’ll lead technical engagement, influence roadmap strategy, and ensure service integration success from early‑stage definition to operational go‑live. Maximize service outcomes, drive and ensure value at every stage.

Responsibilities

• Partner Technical Engagement & Solution Architecture: Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities. Lead service definition and solutioning workshops aligned to partner delivery frameworks. Design scalable architectures, deployment models, and API‑based integrations tailored to managed service environments. Support rapid prototyping and MVP build to validate solutions ahead of full rollout.
• Service Enablement & Operational Readiness: Own technical onboarding for new MSP partners entering the Global MSP Program. Build and deliver hands‑on training, architecture guides, playbooks, and reference designs. Guide partners through operational readiness milestones—from technical validation to in‑market readiness. Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value.
• Internal Collaboration & Product Influence: Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D. Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways. Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap.
• Sales Support & Strategic Alignment: Partner closely with the Account Director to support technical validation during pre‑sales cycles. Participate in partner QBRs, service governance calls, and joint business planning with a solution focus. Support GTM readiness by validating solution feasibility, integration scope, and post‑launch scaling.

Requirements

• 5–8+ years in technical pre‑sales, solution consulting, partner engineering, or technical enablement roles.
• Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts.
• Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks.
• Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation.
• Comfortable working across highly matrixed global teams, both internally and with partners.
• Excellent communication skills with a strong ability to translate technical concepts into partner‑ready collateral.

What we offer

• Onsite Onboarding in our HQ office for an optimal start.
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews.
• Premiums for the private pension plan BAV up to the maximum amount are topped up by TeamViewer.
• Public transport friendly offices.
• Special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular Team events and company‑wide celebrations.
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
• Hybrid and Flexible work time with up to 50% home office.
• Work From Abroad Program allowing up to 40 days of work outside your contracting country.

We celebrate diversity as one of core values, join and drive one of the c‑a‑r‑e initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.