At a Glance
- Tasks: Support event IT services, ensuring seamless connectivity and exceptional customer support.
- Company: Olympia, a vibrant venue transforming into a cultural hub.
- Benefits: Discounted event tickets, 25 days leave, health support, and pension contributions.
- Other info: Commitment to sustainability and diversity in the workplace.
- Why this job: Join a dynamic team and make a real impact in the events industry.
- Qualifications: Customer service experience and strong technical skills required.
The predicted salary is between 27000 - 33000 £ per year.
About the Venue
Olympia is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm.
About the role
To support the sale, planning, and delivery of Event IT connectivity and support services across Olympia London’s exhibitions, conferences, and live events. Acting as a technical advisor to Event Organisers, Exhibitors, and clients, you will translate connectivity requirements into standard or bespoke IT solutions, ensuring services are technically feasible, accurately scoped, and successfully delivered. Working closely with Event IT Operations teams, you will manage service orders from initial enquiry through to installation, while providing customers with expert guidance on how Event IT services can best support their onsite requirements.
What we can offer
- Access to discounted tickets.
- 25 days annual leave.
- Life Assurance policy.
- 5% Pension contribution.
- Support with unexpected costs through Healthshield.
- Employee Assistance Programme (EAP) for mental health support.
- Eye care vouchers and contribution towards glasses.
- Cycle to Work scheme.
- Employee Referral Scheme.
Key Responsibilities
- Provide expert advice on Event IT and connectivity solutions, ensuring customer requirements are understood and translated into effective service delivery.
- Manage customer enquiries and event administration, including sales support, order processing, payments, documentation, and event readiness coordination.
- Act as the key liaison between clients and operational teams, ensuring accurate communication, seamless handovers, and on-time delivery of services.
- Deliver exceptional customer support, resolving queries, managing issues, and providing on-site assistance throughout the event lifecycle.
- Drive service quality, compliance, and commercial performance, monitoring delivery standards, identifying improvement and revenue opportunities, and ensuring adherence to Health & Safety and company procedures.
You'll Have:
- Customer service experience in a technical or client-facing environment, with the ability to build positive customer relationships.
- Relevant ICT knowledge or qualifications, supported by practical experience in technology-related services and support.
- Strong technical and problem-solving skills, capable of diagnosing issues and translating customer needs into effective technical solutions.
- Excellent communication and stakeholder management abilities, with confidence producing clear briefs and engaging with both technical and non-technical audiences.
- Highly organised and IT proficient, with strong project coordination, time management skills, and working knowledge of Microsoft 365 applications.
Sustainability Responsibilities:
- Continuously improve your knowledge of Olympia Events’ sustainability programme - the ‘Grand Plan’. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives.
- Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change.
Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.
Service Delivery Coordinator in London employer: Teamtailor
At Teamtailor, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Senior Backend Engineer, you will not only have the chance to work with cutting-edge technologies but also contribute to meaningful projects that make a real impact in the education technology sector. We offer ample opportunities for professional growth and development, ensuring that our employees thrive in their careers while enjoying the flexibility of remote work in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teamtailor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teamtailor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teamtailor:Your cover letter is your chance to shine! Tell us why you want to work at Teamtailor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teamtailor!
How to prepare for a job interview at Teamtailor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
