At a Glance
- Tasks: Lead a passionate team to create exceptional customer experiences in our Formby store.
- Company: Join the UK's top online bathroom retailer with a vibrant in-store atmosphere.
- Benefits: Enjoy competitive pay, bonuses, and a guaranteed day off every Sunday.
- Other info: Be part of a supportive team that values work-life balance and personal growth.
- Why this job: Make a real impact by helping customers design their dream bathrooms.
- Qualifications: Proven leadership in retail or premium customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Ready to Make a Splash in Formby? At Victorian Plumbing, we’ve spent years becoming the UK’s BEST online bathroom retailer, but our Formby retail store is where the magic happens in person! We don't just sell taps and tiles; we help our customers turn their "bathroom blues" into the retreats of their dreams. We are looking for a Store Manager who is ready to take the plunge and lead our fantastic Formby team. If you’re a natural leader with a "can-do" attitude and a passion for top-tier customer experience, you’ll fit right in. We aren't about high-pressure sales tactics; we’re about flowing with the customer’s needs and ensuring their journey is nothing short of sparkling.
What’s the Role?
- Customer Experience Excellence: Ensuring every visitor receives a premium, welcoming experience from the first "hello" to the final delivery. Note: If you have a strong background in high-level Customer Service, you'll have a massive advantage here—we can teach you the technical product specifications, but passion for the customer experience can't be scripted!
- Leading the Stream: Managing, motivating, and developing a small, friendly team to ensure they’re reaching their targets and providing expert, friendly advice.
- Driving Consultative Growth: Coaching your team to move beyond simple "order taking" and into high-value, design-led consultations.
- Local Brand Awareness: Using your commercial knowledge to identify local trade opportunities and elevate the store's profile within the community.
- The Perfect Finish: Ensuring the showroom looks immaculate—from our luxury suites to our designer radiators—so customers can truly envision their dream space.
- Smooth Operations: Overseeing our ‘Collect From Store’ service, managing staff rotas, coordinating with our dispatch warehouse, and making sure daily operations run seamlessly.
Who You Are
- A Proven Leader: You’ve steered the ship before in a retail or premium customer service environment, managing performance, rotas, and team dynamics.
- Customer-Centric Mindset: You pride yourself on being the professional, helpful face of the brand and believe that service always comes first.
- A Consultation Approach: While we aren't "hard-sell," you understand how to drive a team toward commercial targets by highlighting value and building genuine customer relationships.
- Attention to Detail: You can spot a smudge on a chrome tap from across the room and ensure every operational transaction is handled quickly and effectively.
- Tech-Savvy: Comfortable using CRM systems, standard retail software, and digital tools.
- Experience: A background in big-ticket retail (Kitchens, Bathrooms, Furniture, or Luxury Goods) or premium hospitality/customer management is highly desirable.
Why Join Victorian Plumbing?
- True Work-Life Balance: Sundays are for relaxing! We are closed every Sunday.
- Earning Potential: A competitive base salary plus a bonus structure that actually rewards your showroom’s performance.
- Autonomy: We want you to run the store like it’s your own business, backed by the marketing powerhouse of the UK’s #1 online bathroom retailer.
- A Supportive Environment: Your hard work won't go down the drain. You’ll be part of a team that prides itself on an "uncomplicated" shopping experience, helping customers create bathrooms they can truly reflect in.
Don’t let this opportunity leak away! If you’re ready to pour your energy into a new challenge, we’d love to hear from you.
Key Information
- Salary: Competitive, depending on experience
- Location: 43 Stephenson Way, Formby, Liverpool, L37 8EG (Onsite)
- Hours: Monday to Saturday (8:30am – 5:00pm) with a scheduled day off during the week. Sundays: Closed.
Equality, Diversity & Inclusion: Victorian Plumbing is an equal opportunity employer. We recruit solely on merit and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building a diverse workforce and providing a supportive environment for all. By applying, you consent to your data being processed in accordance with UK GDPR.
Agency Notice: Victorian Plumbing operates an in-house Talent Acquisition model; we do not accept unsolicited CVs. Any profiles submitted without a prior written agreement will be treated as a "gift" to the Group, and no fees will be owed. In line with UK GDPR, unsolicited personal data will be deleted. No agency calls, please.
Store Manager in Liverpool employer: Teamtailor
Victorian Plumbing is an exceptional employer that prioritises work-life balance, offering a competitive salary and bonus structure while fostering a supportive and collaborative environment. As a Store Manager in Formby, you'll have the autonomy to lead your team and create a premium customer experience, all while being part of the UK's leading online bathroom retailer. With a commitment to employee growth and a focus on community engagement, this role provides a unique opportunity to make a meaningful impact in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Teamtailor, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Teamtailor!
We think you need these skills to ace Store Manager in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Teamtailor, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Teamtailor and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Teamtailor that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Teamtailor
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
