At a Glance
- Tasks: Onboard and support enterprise customers, ensuring they maximise Teamtailor's potential.
- Company: Join a leading SaaS platform with a vibrant multicultural team.
- Benefits: Enjoy a fixed salary with commission, plus development opportunities.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Be a strategic advisor and make a real impact in customer success.
- Qualifications: Experience in HR/recruitment and customer success in the SaaS industry.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform used by over 13,000 companies and 250,000 users worldwide.
Key Responsibilities
- Implement and onboard new enterprise customers
- Help our enterprise customers use Teamtailor at full potential, with everything from integrations, and best practices to training opportunities
- Work as a strategic advisor & goal‑oriented for our enterprise customers
- Work proactively with renewals
- Build strong relationships
- Find new business opportunities with our existing enterprise customers, in the form of expansion sales, upselling, and cross‑selling
- Track enterprise customers' accounts to identify churn risk and work actively to prevent that risk
- Collect and analyze enterprise customers' feedback and present it internally
- Together develop and improve ways of working with enterprise customer satisfaction
Benefits
- Development opportunities
- Responsibility for your own customer base
- The opportunity to work with the market's best product
- Fixed salary with commission structure
- Be part of a great multicultural team
Requirements
- Experience within the HR/Recruitment industry
- Customer Success experience from the SaaS industry (portfolio 40 to 60 accounts)
- Experience in project leading, especially complex projects
- Negotiation skills and experience with larger clients
- Engaged, creative, and solution‑oriented mindset willing to learn and try new things
- Be a role‑model in what you do
- Ability to adapt to a fast‑paced environment and rapidly changing market
- Fluent in French and English
- Extra plus for another language (Spanish / Swedish)
Company Culture
We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (French Speaker)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teamtailor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teamtailor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (French Speaker)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teamtailor:Your cover letter is your chance to shine! Tell us why you want to work at Teamtailor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teamtailor!
How to prepare for a job interview at Teamtailor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
