Teamson is a children's product and home furnishing company committed to creating innovative and high‑quality products that delight children and their families.
Position: EMEA & Australia Shipping and Inventory Manager
Full time – Salary
Location: Telford, UK
Time Zone: GMT
Salary: 40,000 GBP
Position Summary
We are seeking an experienced Shipping & Inventory Manager to oversee and optimise our e‑commerce operations across EMEA and Australia. You will manage the end‑to‑end process, ensuring timely delivery, inventory accuracy and an outstanding customer experience. This role is pivotal in driving growth and operational excellence for our global business.
Responsibilities
- Oversee order processing, inventory management, shipping logistics and returns for our e‑commerce platform.
- Build and maintain relationships with external partners, including payment providers, shipping carriers and third‑party vendors.
- Support budgeting and financial analysis for e‑commerce operations.
- Ensure prompt response to internal and external communications, especially time‑sensitive requests.
- Monitor warehouse capacity and ensure readiness for daily sales order volumes.
- Negotiate rates and manage relationships with 3PL warehouse partners; review and approve invoices.
- Manage contracts with freight providers and maintain accurate shipping rates in our systems.
- Dispute and request credits for late or undelivered shipments.
- Develop and maintain inventory control processes, including cycle counts and annual physical inventory.
- Standardise and improve operational processes globally by collaborating with local and international teams.
- Lead, train and mentor direct reports, including Operations Associates and Regional Operations Managers.
- Other duties as assigned.
Experience / Education Requirements
- Minimum 2 years’ experience in e‑commerce operations, with a track record of driving growth and efficiency.
- Minimum of two (2) years of experience in a supervisory or management role, with a demonstrated track record of successfully leading and developing a team.
- Strong project management and multitasking skills.
- Excellent analytical abilities to turn data into actionable insights.
- Experience working cross‑functionally with marketing, product development and customer support.
- Strong communication skills for both technical and non‑technical audiences.
- Experience with international markets and global e‑commerce platforms is a plus.
Physical Demands & Work Environment
- Occasional standing, walking, sitting and lifting up to 35 kilos.
- Exposure to typical warehouse and office environments; minimal noise.
If you are interested in joining our team, please submit your resume. We look forward to hearing from you.
