Manager, Event and Account Operations (EMEA)

TeamPeople provides embedded AV, event, production and creative operations teams inside leading technology, financial and professional services organisations.

As Event Services & Account Operations Manager, you'll lead a portfolio of managed service accounts and grow account client relationships. You’ll mentor and manage people, including site-based managers, and oversee contracts and financials. You'll take new engagements from bid to steady state and set the standards that make our services consistent and scalable, with real influence over how we grow.

Duties & Responsibilities

• Be the trusted partner to senior stakeholders, building authentic, long-term relationships from day-to-day contacts to executive sponsors, including regulated financial and professional services clients
• Manage SOWs, SLAs, KPIs, change control and renewals, and run business reviews that show trends and propose improvements
• Bring your AV, live and hybrid event production and video production expertise to lift standards across every account
• Collaborating with Recruiting and HR, oversee staffing and/or crewing strategy, scheduling to optimize team utilization, balance workloads, and make high quality matches
• Work with Service Delivery Managers on workflows, keep risk, health and safety and client compliance in place, and step in directly when an account is going through change
• Cultivate an environment and culture that empowers talented team members to propose and implement positive changes
• Immers with key teams during periods of transition, recruitment, training, or absence to ensure continuous service delivery
• Manage and coach site-based managers, run 1:1s and appraisals, and plan development and succession. Build a culture where people spot better ways of working and make them happen.
• Shape bids and proposals with solution design, staffing and pricing input. Take new contracts from award to steady state, including staff transfers under TUPE, and turn each launch into a repeatable playbook.
• Own budgets, forecasts, and rate cards, managing financial targets. Negotiate supplier and freelance rates, and enable new services, sites and use cases with existing clients.
• Keep a pulse on AI adoption and use cases, emerging technologies, and automation, identifying opportunities to integrate them into managed services for continuous improvement
• Participate in special projects, company initiatives, and on‑site client activities
• Occasional domestic and local travel, as required
• Other duties as assigned

Skills & Qualifications

• Strong technical production knowledge across AV, live and hybrid events, and video
• Confident communication and presentation with senior stakeholders
• Proven account management experience solving complex client requirements
• Strong project management across multiple concurrent projects and events
• Analytical, problem solving and process driven mindset capable of delivering comprehensive strategy documents
• Sensitivity and tact in dealing with staff, partners, and clients in a dynamic environment
• People leadership: coaching, managing performance and resolving complex people issues with tact
• Commercial skills: analysis, forecasting, margin management, financial reporting and rate negotiation
• Experience managing contracts and senior client relationships within a managed service
• Experience contributing to bids and mobilising or growing new services
• A track record of leading individual contributors and managers

Education & Experience

• 7+ years delivering AV, event and production services into organisations
• Experience with regulated financial or professional services clients (desirable)
• Experience with supervisory and HR process, such as TUPE or similar staff transfers (desirable)
• Delivery across multiple sites or countries (desirable)
• Certifications such as DES, CTS, PMP, or similar are encouraged

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