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- Tasks: Provide advanced technical support and troubleshoot IT issues for small to medium-sized businesses.
- Company: Join TeamLogic IT, a dynamic company focused on delivering smart IT solutions.
- Benefits: Enjoy competitive salary, 401(k) matching, paid time off, and opportunities for career advancement.
- Why this job: Be part of a collaborative team culture while making a meaningful impact on clients' businesses.
- Qualifications: 3-5 years in IT support; relevant certifications and strong technical skills are preferred.
- Other info: Flexible work environment with remote options and occasional travel to client locations.
The predicted salary is between 28800 - 42000 £ per year.
- 401(k)
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Paid time off
We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.
Responsibilities:
- Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
- Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
- Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
- Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
- Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
- Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
- Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
- Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
- Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
- Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.
- Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
- Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
- Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
- Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
- Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
- Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
- Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
- Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.
- Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
- Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver\’s license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
- Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
- Collaborative and supportive team culture.
- Competitive salary and performance-based bonuses
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you\’ll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients\’ businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you\’ll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you\’ll also benefit from the collaboration and support of a vast network of technicians across North America.
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MSP Level 2 Technician employer: TeamLogic IT, Inc.
Contact Detail:
TeamLogic IT, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Level 2 Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as RMM tools like NinjaRMM and ticketing systems like Autotask PSA. Being able to discuss your experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in the past. Be ready to explain your thought process and the steps you took to troubleshoot and fix the problems, as this is crucial for a Level 2 Technician role.
✨Tip Number 3
Highlight your customer service experience, especially in IT support roles. Prepare to discuss how you've maintained clear communication with clients and ensured their satisfaction, as this is key to succeeding in a client-facing position.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace MSP Level 2 Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Managed IT Services and technical support. Emphasise your skills in troubleshooting, network administration, and client communication, as these are crucial for the MSP Level 2 Technician role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving abilities. Mention specific experiences where you successfully resolved complex technical issues or improved client satisfaction, aligning with the responsibilities outlined in the job description.
Highlight Relevant Certifications: If you have certifications like CompTIA A+, Network+, or Microsoft Certified Professional, make sure to list them prominently. These qualifications are highly desirable for the position and can set you apart from other candidates.
Showcase Soft Skills: In addition to technical skills, highlight your communication and customer service abilities. Provide examples of how you've effectively communicated with clients or mentored junior technicians, as these soft skills are essential for success in this role.
How to prepare for a job interview at TeamLogic IT, Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Windows and Mac operating systems, as well as any relevant certifications like CompTIA A+ or Microsoft Certified Professional. Demonstrating your proficiency with tools such as RMM and ticketing systems will also impress the interviewers.
✨Emphasise Customer Service Experience
Since this role involves significant client interaction, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with clients, resolved their issues, and ensured their satisfaction. This will demonstrate your ability to maintain strong client relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific technical issues or emergencies. This will allow you to illustrate your analytical thinking and troubleshooting skills in a practical context.
✨Demonstrate Team Collaboration
Highlight your experience working in a team environment, especially in mentoring or training roles. Discuss how you have collaborated with colleagues to achieve project goals or improve processes. This will show that you can thrive in a collaborative culture, which is essential for this position.
