Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and services to small to medium-sized businesses.
- Company: Join TeamLogic IT, a dynamic company focused on delivering top-notch IT solutions.
- Benefits: Enjoy competitive salary, health insurance, paid time off, and opportunities for advancement.
- Why this job: Be part of a collaborative team culture while making a real impact on clients' businesses.
- Qualifications: A degree in IT or related field, with prior experience in IT support preferred.
- Other info: Work primarily remotely with occasional on-site visits; fast-paced and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
- System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security.
- Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs).
- Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction.
- Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system.
- Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits.
- Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment.
- Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team.
- Education: A degree or diploma in Information Technology, Computer Science, or a related field.
- Experience: Prior experience in an MSP or IT support environment, preferably servicing SMB clients.
- Technical Skills: Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite).
- Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
- Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer Service: A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships.
- Team Player: Ability to work effectively both independently and as part of a collaborative team.
- Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
- Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
- Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud.
- Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
- Collaborative and supportive team culture.
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
#J-18808-Ljbffr
MSP Level 1 Technician employer: TeamLogic IT, Inc.
Contact Detail:
TeamLogic IT, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Level 1 Technician
✨Tip Number 1
Familiarise yourself with common IT issues faced by SMBs. Understanding the typical problems they encounter will help you demonstrate your proactive approach during interviews and show that you can hit the ground running.
✨Tip Number 2
Brush up on your communication skills. Since this role requires clear client communication, practice explaining technical concepts in simple terms. This will help you stand out as someone who can effectively bridge the gap between technology and non-technical users.
✨Tip Number 3
Gain hands-on experience with RMM tools and ticketing systems. If you have access to any of these platforms, even in a personal project, it will give you a practical edge and show your commitment to continuous improvement.
✨Tip Number 4
Network with current or former MSP technicians. Engaging with professionals in the field can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace MSP Level 1 Technician
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the MSP Level 1 Technician role. Emphasise your technical support experience, problem-solving abilities, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your customer service skills and technical expertise, and explain why you are a great fit for TeamLogic IT.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Windows and macOS, as well as any experience with RMM tools or ticketing systems. This will help the hiring team see that you have the necessary technical skills for the job.
Showcase Communication Skills: Since strong communication is key for this role, provide examples of how you've effectively communicated technical concepts to non-technical users in the past. This could be included in your CV or cover letter.
How to prepare for a job interview at TeamLogic IT, Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Windows and macOS operating systems, network configurations, and common business applications. Highlight any relevant certifications like CompTIA A+ or Network+ to demonstrate your qualifications.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills and attention to detail.
✨Emphasise Customer Service Skills
Since this role involves direct client interaction, illustrate your commitment to customer satisfaction. Share examples of how you've effectively communicated with clients and maintained strong relationships in previous roles.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that assess your ability to handle real-world IT incidents. Practice articulating your thought process and the steps you would take to resolve various technical challenges, ensuring you align with the company's focus on high-quality service.
