At a Glance
- Tasks: Convert enquiries into holiday bookings and provide top-notch customer service.
- Company: Join a successful customer contact team in vibrant Canary Wharf.
- Benefits: Earn £12.79 per hour plus uncapped commission, with great perks and discounts.
- Other info: Enjoy a hybrid work environment and fantastic career progression opportunities.
- Why this job: Make travel dreams come true while boosting your sales skills.
- Qualifications: Fluent in Spanish and English, with sales or customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
City of London, England
Salary: £12.79 per hour + uncapped commission
Location: Hybrid, Canary Wharf, London (3 days in the office)
Hours: 40 hours per week, Monday to Saturday on a rota basis
TeamJobs is recruiting for a Spanish Speaking Sales & Customer Service Agent to join a successful customer contact team based in Canary Wharf. This is a sales focused role where you will convert inbound enquiries into holiday bookings, provide outstanding customer service, and maximise sales through upselling and cross‑selling opportunities. Following full training, you will work in a hybrid environment with excellent opportunities for career progression.
Key Responsibilities- Converting inbound enquiries into bookings
- Identifying customer needs and recommending suitable holiday packages
- Upselling additional products and services
- Managing booking amendments, cancellations and confirmations
- Following up leads and supporting sales activity
- Maintaining accurate customer records
- Working towards individual and team sales targets
- Fluent in Spanish and English
- Previous sales and/or customer service experience
- Confident communicator with strong relationship‑building skills
- Target‑driven and commercially minded
- Organised with good attention to detail
- Experience within travel, hospitality or tourism would be beneficial
- Full training provided
- Career progression opportunities
- Life insurance
- Employee discounts and perks
- 20 days holiday plus bank holidays, increasing with service
Spanish Speaking Sales & Customer Service Agent employer: TeamJobs
Join a dynamic team in the heart of Canary Wharf, where your role as a Spanish Speaking Sales & Customer Service Agent will not only allow you to excel in sales but also provide exceptional customer service in a vibrant work environment. With full training, generous employee benefits including life insurance and discounts, and clear pathways for career progression, this company is dedicated to fostering a supportive culture that values your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish Speaking Sales & Customer Service Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting enquiries into bookings, prepare a few scenarios where you can demonstrate your upselling skills. Role-playing with a friend can really help you nail it.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will highlight your problem-solving abilities and relationship-building skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spanish Speaking Sales & Customer Service Agent
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about speaking Spanish, make sure to highlight your language skills in your application. We want to see how fluent you are and how you can use that to connect with customers.
Tailor Your Experience:When you're writing about your previous sales or customer service experience, be specific! We love seeing how you've turned inquiries into bookings or upsold products in the past. Make it relevant to what we do!
Be Personable:We’re looking for confident communicators, so let your personality shine through in your application. Use a friendly tone and show us how you build relationships with customers. It’s all about making connections!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TeamJobs
✨Brush Up on Your Spanish
Since this role requires fluency in Spanish, make sure to practice your language skills before the interview. Prepare to answer questions and discuss your experience in both Spanish and English, as this will showcase your confidence and communication abilities.
✨Know the Product Inside Out
Familiarise yourself with the types of holiday packages and services the company offers. Being able to discuss specific products and how they meet customer needs will demonstrate your sales acumen and enthusiasm for the role.
✨Showcase Your Sales Skills
Prepare examples from your previous experience where you successfully converted leads into sales or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about team dynamics, sales targets, or opportunities for career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
