Quality Management Executive in Poole

Location: Poole

Job Type: Full Time, Permanent, Onsite

Working Hours: Monday to Friday

Salary: £26,000 to £30,000 per annum

The Opportunity

Are you an organised and detail-focused finance professional looking to join a growing business? We are seeking an Accounts Receivable Executive to support the day-to-day running of the Accounts Receivable function across a dynamic and expanding group of companies specialising in housing solutions. Supporting clients across the corporate, healthcare, construction and insurance sectors, the business is experiencing significant growth, creating an exciting opportunity to join a developing finance team.

This hands-on role is ideal for someone who enjoys working in a fast-paced environment and takes pride in delivering accurate financial administration, maintaining strong customer relationships and supporting process improvements. Working closely with the Accounts Receivable Manager, you will play a key role in maintaining accurate customer accounts, supporting cash collection activities and ensuring the smooth operation of billing and finance processes.

Key Responsibilities

• Invoice Management
  • Generate and issue customer invoices accurately and in line with agreed terms.
  • Process credit notes where required and appropriately approved.
  • Review invoice details to ensure accuracy, including customer information, billing periods, values and VAT treatment.
  • Support the transition towards automated invoicing processes.
  • Maintain clear and accurate records of invoices raised, amended or queried.
• Cash Allocation & Ledger Maintenance
  • Allocate customer payments accurately against outstanding invoices.
  • Assist with daily and monthly bank reconciliations relating to customer receipts.
  • Investigate and resolve payment discrepancies and unallocated cash.
  • Maintain accurate customer account records across multiple entities.
  • Support regular reconciliation of the Accounts Receivable ledger.
• Customer Communication & Query Resolution
  • Respond professionally to customer queries regarding invoices, payments and account balances.
  • Liaise with internal teams to resolve billing and service-related queries.
  • Maintain records of customer communications and agreed actions.
  • Escalate complex or overdue matters where appropriate.
• Credit Control Support
  • Assist with debtor chasing activities and aged debt management.
  • Prepare customer statements and follow up outstanding balances.
  • Maintain accurate records of collection activity.
  • Identify potential payment issues and escalate where necessary.
  • Contribute to maintaining healthy business cashflow through timely collection activities.
• Reporting & Month End Support
  • Assist with aged debtor reporting and analysis.
  • Support month-end Accounts Receivable activities and reconciliations.
  • Provide information required for reporting, audits and year-end processes.
• Finance Administration
  • Monitor finance inboxes and respond to Accounts Receivable enquiries.
  • Maintain finance documentation and records.
  • Provide general administrative support to the wider finance team.
  • Assist colleagues during busy periods and support ad hoc finance projects.
• Process Improvement
  • Contribute to the ongoing development of Accounts Receivable processes and controls.
  • Help identify recurring billing issues and opportunities for improvement.
  • Support system enhancements and process change initiatives.

About You

To be successful in this role, you will have:

• Previous experience within Accounts Receivable, Sales Ledger, Credit Control or a similar finance role.
• A strong understanding of invoicing, cash allocation and account reconciliations.
• Excellent attention to detail and a high level of accuracy.
• Good Microsoft Excel skills.
• Experience using Xero or similar accounting software.
• Strong written and verbal communication skills.
• The ability to manage multiple priorities and meet deadlines.
• A proactive and organised approach to your work.
• A collaborative attitude and the ability to build positive working relationships.

Qualifications & Experience

AAT studying, AAT qualified or qualified by experience. Practical Accounts Receivable experience is more important than formal qualifications. 1–2 years' experience within Accounts Receivable, Sales Ledger or Credit Control preferred. Experience using Xero or similar accounting software preferred. Experience working within a multi-entity environment would be advantageous but is not essential.

Personal Attributes

• Highly organised and reliable.
• Detail-oriented with a commitment to accuracy.
• Positive, proactive and eager to learn.
• Confident communicating with both customers and colleagues.
• Able to work effectively in a fast-paced environment.
• Comfortable asking questions and escalating issues when required.
• A supportive team player with a can-do attitude.

What's on Offer?

Competitive salary of £26,000 to £30,000 depending on experience. Opportunity to join a growing and evolving business. Supportive team environment. Career development opportunities within a developing finance function. Exposure to a varied role across multiple business entities.