At a Glance
- Tasks: Deliver exceptional customer service and manage office operations in a dynamic environment.
- Company: Join a friendly, collaborative business in Poole with a strong focus on customer relationships.
- Benefits: Competitive salary, 22 days holiday, early finishes in summer, and a £1,000 clothing allowance.
- Other info: Enjoy regular team socials like sailing, BBQs, and a supportive team atmosphere.
- Why this job: Be the first point of contact for B2B customers and make a real impact every day.
- Qualifications: Experience in customer service, excellent communication skills, and strong organisational abilities.
The predicted salary is between 28000 - 30000 £ per year.
Do you thrive on delivering exceptional customer service and building lasting B2B relationships? If you're passionate about putting customers first and enjoy a varied role where no two days are the same, we'd love to hear from you. TeamJobs is recruiting on behalf of a well-established client in Poole for a Customer Service Manager / Office Manager. This is a fantastic opportunity to join a friendly, collaborative business where you'll play a key role in delivering outstanding service to valued business customers while helping to keep the office running smoothly.
What's in it for you?
- £30,000 – £35,000 DOE
- Monday to Friday, full-time hours
- 22 days holiday plus bank holidays
- Early finish on Fridays during the summer
- £1,000 annual clothing allowance
- Regular team socials including sailing, paddleboarding, BBQs and birthday lunches
- Supportive and welcoming team environment
The Role
As the first point of contact for B2B customers, you'll be responsible for delivering a professional and efficient customer experience, building strong relationships, and ensuring every query is handled with care. Alongside your customer service responsibilities, you'll also oversee the day-to-day running of the office.
Customer Service Responsibilities
- Build and maintain strong relationships with B2B customers, providing exceptional service at every opportunity
- Respond promptly to customer enquiries and resolve issues efficiently
- Manage queries relating to faulty garments, working towards positive outcomes for both the customer and the business
- Work closely with the sales and marketing teams to support customer engagement
- Maintain accurate customer records using the CRM system
- Ensure customers receive a seamless and professional experience from enquiry through to resolution
Office Management Responsibilities
- Oversee the smooth day-to-day running of the office
- Coordinate internal meetings and manage schedules
- Order and manage office supplies
- Organise company events including birthdays, Christmas celebrations and team socials
About You
We're looking for someone who genuinely enjoys helping customers and takes pride in delivering an outstanding service. You’ll ideally have:
- Previous experience in a customer service role, ideally within a B2B environment
- Excellent communication and relationship-building skills
- Experience using Sage 200
- Strong organisational skills with the ability to prioritise a varied workload
- Good working knowledge of Microsoft Office
- A proactive approach and a willingness to support the wider team
If you're looking for a customer-focused role within a friendly company that values its people, we'd love to hear from you.
Customer Service Manager in Poole employer: TeamJobs
At TeamJobs, we pride ourselves on being an excellent employer, offering a supportive work culture that values skill development and employee well-being. Located in Poole, our modern facility provides a collaborative environment where CNC Turners can thrive, with opportunities for growth, competitive salaries, and unique benefits like a £1,000 retention bonus and annual profit-related bonuses, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TeamJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TeamJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TeamJobs:Your cover letter is your chance to shine! Tell us why you want to work at TeamJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TeamJobs!
How to prepare for a job interview at TeamJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
