At a Glance
- Tasks: Support customers with queries and complaints, ensuring top-notch service.
- Company: Join a renowned luxury retail brand with a close-knit team.
- Benefits: Starting salary of £25,000, hybrid working after probation, and free parking.
- Other info: Fast-paced environment with opportunities for personal growth and teamwork.
- Why this job: Make a difference in customer experiences while developing your communication skills.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 26550 - 32450 £ per year.
We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.
You will be joining an intimate, busy, customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills.
- £25,000 starting salary per annum.
- Located at the HO in Biggleswade (free parking)
- Hybrid Working after 6-month probationary period, 2 days a week WFH
- Hours Mon – Thurs 9am -5pm and Friday 9am- 4pm
This is a very busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.
Duties include
- Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner
- Dealing with follow up calls and after sales queries from emails
- Escalating problems to the relevant department - technical/service/sales/product
- Logging and updating customer information and orders on the database
- Tracking and processing new orders and refunds
- Processing payments
- Entering orders, checking availability and prices of products
- Assisting with any general customer service administration
Required Skills
- Previous Customer Service experience
- Excellent verbal and written communication, an excellent telephone manner.
- Patience and the ability to remain calm
- Excellent interpersonal skills
- A quick learner, you must be able to multi-task and prioritise a busy workload
- A high level of spelling and grammar, as well as attention to detail
- Computer literate and well organised
- You should be able to work on your own initiative, as well as working as part of a small team and other departments.
- Please apply, get in touch to hear more
Customer Service Advisor in Luton employer: TeamJobs
At TeamJobs, we pride ourselves on being an excellent employer, offering a supportive work culture that values skill development and employee well-being. Located in Poole, our modern facility provides a collaborative environment where CNC Turners can thrive, with opportunities for growth, competitive salaries, and unique benefits like a £1,000 retention bonus and annual profit-related bonuses, making it a rewarding place to advance your career.
