At a Glance
- Tasks: Supervise a dynamic team and coordinate engineer schedules for impactful telecare services.
- Company: Leading provider of award-winning telecare and assistive technology in the UK.
- Benefits: Competitive salary, company pension, cycle to work scheme, and free on-site parking.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Join a friendly team and make a difference in people's lives through innovative technology.
- Qualifications: Previous supervisory experience and strong organisational skills required.
The predicted salary is between 28800 - 28800 £ per year.
Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre)
Salary: Starting from £28,800
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8:30am – 5:30pm
Working Pattern: Office-based with occasional flexibility to work from home
Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford. This is a fast-paced and varied role suited to someone with excellent customer service, communication, administration, and organisational skills.
Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide. As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities.
The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently. In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements.
Key Responsibilities- Supervise and support the Area Coordination team in their day-to-day duties
- Efficiently plan and manage Engineers’ schedules and workloads
- Coordinate engineer tasks, appointments, and diary management
- Provide administrative support internally and to clients
- Maintain databases and records to a high standard of accuracy
- Assist the Service Delivery Manager during busy periods and provide operational support where required
- Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings
- Support Engineers with operational and scheduling queries
- Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries
- Act as the first point of contact for complaints, resolving or escalating issues as appropriate
- Complete Return to Work meetings when required
- Produce monthly supervisory reports for the coordination team
- Conduct regular recorded check-ins with new starters throughout their probation period
- Chair or co-chair Coordination Team meetings
- Maintain effective communication with Stores and Technical Management teams
- Provide cover as an Area Coordinator when necessary
- Previous Supervisory team experience ideally in a scheduling role.
- Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling.
- Confident and polite telephone manner.
- Assertive, able to work quickly and efficiently in a busy, fast paced environment.
- Strong MS / computer skills
- A positive can-do attitude and excellent team and work ethics.
- Being an ambassador for the business, a professional approach is essential!
- A business that provides a feel-good factor in all you do!
- Company pension
- Cycle to work scheme
- Free on-site parking
- Health
Area Coordinator Supervisor in Kent employer: TeamJobs
Join a leading provider of telecare and assistive technology services in Ashford, Kent, where you will be part of a supportive and dynamic team dedicated to making a positive impact on clients' lives. With a strong focus on employee growth, the company offers excellent benefits including a competitive salary, pension scheme, and opportunities for flexible working arrangements. Experience a vibrant work culture that values teamwork, professionalism, and a commitment to high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Area Coordinator Supervisor in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Area Coordinator Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team supervision and scheduling. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed teams or schedules in the past. This will demonstrate that you’re the perfect fit for the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Area Coordinator Supervisor in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant scheduling roles to show us you’re the perfect fit for the Area Coordinator Supervisor position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how your background aligns with the responsibilities of the role. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your excellent customer service and communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at TeamJobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Area Coordinator Supervisor. Familiarise yourself with the key tasks like scheduling engineers and managing a team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to support and motivate others, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Since the job involves coordinating schedules and maintaining records, be ready to discuss how you stay organised. Share specific tools or methods you use to manage your time and tasks efficiently. This will reassure them that you can handle the fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to their success.
