At a Glance
- Tasks: Assist customers via calls and emails, resolving queries and upselling products.
- Company: Join a vibrant team at TeamJobs in North Yorkshire.
- Benefits: Enjoy hybrid working, free parking, gym discounts, and progression opportunities.
- Other info: Flexible roles available with great incentives and rewards.
- Why this job: Be the friendly voice that makes a difference for customers every day.
- Qualifications: Must have a customer-focused attitude and be reliable.
The predicted salary is between 12.3 - 12.3 £ per hour.
- Customer Care Coordinator
- Team Jobs, North Yorkshire, England, United Kingdom – Hybrid (after training)
Hourly: £12.30 per hour, Night shift: £14.55 per hour, 40 hours per week – Shift-based.
Position Overview
We’re looking for a confident and friendly Customer Care Coordinator to join our busy inbound contact centre team.
Key Responsibilities
- Handle customer calls and emails.
- Place orders and resolve enquiries at first point of contact.
- Upsell products where appropriate.
- Complete any additional duties as required.
Qualifications
- Customer-focused attitude.
- Comfortable working to targets.
- Reliable and organised.
Benefits & Offer
- Hybrid working after training.
- Free parking.
- Gym discounts & cycle to work schemes.
- Incentives, rewards & progression opportunities.
- Temporary and permanent roles available.
Referrals increase your chances of interviewing at Team Jobs by 2x.
INDCP
To apply, join Team Jobs or contact the recruiter.
Customer Care Coordinator in Harrogate employer: TeamJobs
Join a dynamic and well-established manufacturing business in Ferndown as a Production Workshop Manager, where you will lead a skilled team in a hands-on role that prioritises safety, efficiency, and continuous improvement. Our supportive work culture fosters employee growth through training and development opportunities, ensuring you can thrive in your career while contributing to our commitment to quality and productivity. With competitive remuneration and a focus on teamwork, this is an excellent opportunity for those seeking meaningful and rewarding employment in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TeamJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TeamJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TeamJobs:Your cover letter is your chance to shine! Tell us why you want to work at TeamJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TeamJobs!
How to prepare for a job interview at TeamJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
