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- Tasks: Provide exceptional customer service and support while processing orders and liaising with customers.
- Company: Join TeamJobs, a dynamic company in the packaging industry.
- Benefits: Competitive pay based on skills, full-time hours, and a supportive work environment.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and previous sales experience are essential.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Customer Support Executive role at TeamJobs.
This range is provided by TeamJobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Customer Support Executive – Monday to Thursday 9am – 5pm and Friday 9am – 4pm. This is an exciting opportunity for someone with strong communication and administration skills who enjoys variety in their day, providing exceptional customer service and support, processing orders, and working closely with internal departments.
Responsibilities
- Process customer orders accurately and in compliance with company policy and procedures.
- Monitor order status, communicating any issues to customers.
- Liaise with customers to build solid relationships and provide excellent customer service, ensuring customer care calls are carried out across key accounts.
- Respond to customer enquiries providing after-sales support, including technical advice.
- Accurately maintain records of customers in the CRM system.
- Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.
- Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Qualifications & Skills
- Strong verbal and written communication skills, sharing information clearly, professionally and courteously.
- Previous sales experience with proven success in sales through a service approach.
- Excellent problem-solving skills with the ability to think analytically and provide effective solutions.
- Empathy and patience when dealing with customer concerns, demonstrating a customer-centric approach.
- Strong organizational and multitasking skills, with the ability to prioritise and manage time effectively.
- Ability to keep calm under pressure and adapt to changing priorities in a fast-paced environment.
- Positive attitude, resilience, and a strong commitment to delivering excellent customer service.
- Proficiency with Microsoft Excel and Word; SharePoint and Dynamics 365 are advantages.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Packaging and Containers Manufacturing
Note: This description is intended to reflect the role and responsibilities of the Customer Support Executive position and does not imply any guarantee of employment.
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Customer Support Executive employer: TeamJobs
Contact Detail:
TeamJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get to know the company inside out! Research TeamJobs, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a success story. This will really impress the interviewers!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining the team at TeamJobs!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your communication skills and any relevant experience that shows you can provide exceptional customer service. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. If you've solved customer issues or increased sales, let us know! This helps us see your problem-solving abilities and customer-centric approach.
Be Professional Yet Personable: While we love a professional tone, don’t be afraid to let your personality shine through. Show us your positive attitude and resilience, especially when discussing how you handle pressure or challenging situations with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TeamJobs
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Support Executive, strong communication is key. Practice articulating your thoughts clearly and professionally. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you’ve solved customer issues effectively. Think of examples that highlight your analytical thinking and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
