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- Tasks: Provide exceptional customer service and support while processing orders and liaising with customers.
- Company: Join TeamJobs, a dynamic company in the packaging industry.
- Benefits: Competitive pay based on skills, full-time hours, and a supportive work environment.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and previous sales experience are essential.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 Ā£ per year.
Join to apply for the Customer Support Executive role at TeamJobs
We are hiring for a Customer Support Executive, an exciting varied position within a friendly professional team providing exceptional customer service and administrative support to valued clients.
Using your strong communication skills you will be dealing effectively and confidently with customer enquiries by telephone, email, social and web. Processing orders accurately, liaising with internal departments to support queries the best you can.
This is an exciting opportunity to really grow and develop your career within a company that will support, train, and develop you on this journey.
You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering longāterm customer relationships which in turn drive revenue.
Office based Havant, Monday to Friday Mon-Thus 9am-5pm and Friday 9am-4pm
INDCP
Responsibilities
- Process customer orders accurately and in compliance with company policy and procedures.
- Monitor order status, communicating any issues to customers.
- Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.
- Respond to customer enquiries providing after sales support, including technical advice.
- Accurately maintain records of customer į¹£ugbį»n the CRM system.
- Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.
- Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
- Stay updated on product knowledge and פש×× policies to provide accurate and upātoādate information to customers.
Qualifications
- Strong verbal and written communication skills, sharing information clearly, professionally and courteously.
- Previous sales experience with proven success in sales through a service.
- Excellent problemāsolving skills, with the ability to think analytically and provide effective solutions.
- Empathy and patience when dealing with customer concerns, demonstrating a customerācentric approach.
- Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.
- Ability dessous calm under pressure.
- Ability to adapt to changing priorities and work well in a fastāpaced environment.
- Positive attitude, resilience, and a strong commitment to delivering excellent customer service.
- Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage)
matum
Seniority level
- MidāSenior level
Employment type
- Fullātime
Job function
- Administrative
Industries
- Consumer Services
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Customer Support Executive employer: TeamJobs
Contact Detail:
TeamJobs Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Support Executive
āØTip Number 1
Get to know the company inside out! Research TeamJobs, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
āØTip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. Itāll help you feel more confident and ready to tackle any questions that come your way.
āØTip Number 3
Donāt forget to showcase your problem-solving skills! Think of examples from your past experiences where youāve turned a tricky situation into a success story. This will really impress the interviewers!
āØTip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows youāre serious about joining the team at TeamJobs!
We think you need these skills to ace Customer Support Executive
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your communication skills and any relevant experience that shows you can provide exceptional customer service. We want to see how you fit into our team!
Showcase Your Skills: Donāt just list your skills; give examples of how you've used them in previous roles. If you've solved customer issues or increased sales, let us know! This helps us see your problem-solving abilities and customer-centric approach.
Be Professional Yet Personable: While we love a professional tone, donāt be afraid to let your personality shine through. Show us your positive attitude and resilience, especially when discussing how you handle pressure or challenging situations with customers.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, itās super easy to do!
How to prepare for a job interview at TeamJobs
āØKnow Your Stuff
Before the interview, make sure youāre well-versed in the companyās products and services. This will help you answer questions confidently and show that youāre genuinely interested in the role.
āØShowcase Your Communication Skills
As a Customer Support Executive, strong communication is key. Practice articulating your thoughts clearly and professionally. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
āØDemonstrate Problem-Solving Abilities
Be ready to discuss specific situations where youāve solved customer issues effectively. Think of examples that highlight your analytical thinking and ability to stay calm under pressure.
āØAsk Insightful Questions
At the end of the interview, donāt forget to ask questions! Inquire about the team dynamics, company culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if itās the right fit for you.
