At a Glance
- Tasks: Deliver exceptional customer service and manage office operations in a dynamic environment.
- Company: Join a friendly, collaborative business in Poole with a strong focus on customer relationships.
- Benefits: Competitive salary, 22 days holiday, early summer finishes, and a £1,000 clothing allowance.
- Other info: Enjoy regular team socials and a supportive team atmosphere.
- Why this job: Be the first point of contact for B2B customers and make a real impact every day.
- Qualifications: Experience in customer service, excellent communication skills, and strong organisational abilities.
The predicted salary is between 28000 - 30000 £ per year.
Customer Service Manager / Office Manager – Poole, Dorset £30,000 – £35,000 DOE | Full-Time | Permanent Do you thrive on delivering exceptional customer service and building lasting B2B relationships?
If you're passionate about putting customers first and enjoy a varied role where no two days are the same, we'd love to hear from you.
Team Jobs is recruiting on behalf of a well-established client in Poole for a Customer Service Manager / Office Manager .
This is a fantastic opportunity to join a friendly, collaborative business where you'll play a key role in delivering outstanding service to valued business customers while helping to keep the office running smoothly.
What's in it for you? £30,000 – £35,000 DOE Monday to Friday, full-time hours 22 days holiday plus bank holidays Early finish on Fridays during the summer £1,000 annual clothing allowance Regular team socials including sailing, paddleboarding, BBQs and birthday lunches Supportive and welcoming team environment The Role As the first point of contact for B2B customers, you'll be responsible for delivering a professional and efficient customer experience, building strong relationships, and ensuring every query is handled with care.
Alongside your customer service responsibilities, you'll also oversee the day-to-day running of the office.
Customer Service Responsibilities Build and maintain strong relationships with B2B customers, providing exceptional service at every opportunity Respond promptly to customer enquiries and resolve issues efficiently Manage queries relating to faulty garments, working towards positive outcomes for both the customer and the business Work closely with the sales and marketing teams to support customer engagement Maintain accurate customer records using the CRM system Ensure customers receive a seamless and professional experience from enquiry through to resolution Office Management Responsibilities Oversee the smooth day-to-day running of the office Coordinate internal meetings and manage schedules Order and manage office supplies Organise company events including birthdays, Christmas celebrations and team socials About You We're looking for someone who genuinely enjoys helping customers and takes pride in delivering an outstanding service.
You'll ideally have: Previous experience in a customer service role, ideally within a B2B environment Excellent communication and relationship-building skills Experience using Sage 200 Strong organisational skills with the ability to prioritise a varied workload Good working knowledge of Microsoft Office A proactive approach and a willingness to support the wider team If you're looking for a customer-focused role within a friendly company that values its people, we'd love to hear from you.
Apply today or contact the Team Jobs for more information.
Customer Service Manager employer: TeamJobs
At TeamJobs, we pride ourselves on being an excellent employer, offering a supportive work culture that values skill development and employee well-being. Located in Poole, our modern facility provides a collaborative environment where CNC Turners can thrive, with opportunities for growth, competitive salaries, and unique benefits like a £1,000 retention bonus and annual profit-related bonuses, making it a rewarding place to advance your career.
