At a Glance
- Tasks: Coordinate with engineers, manage service diaries, and handle customer queries daily.
- Company: Join a forward-thinking company known for premium, high-end products and a supportive team culture.
- Benefits: Enjoy a £26,000 salary, company bonus scheme, 25 days holiday, and free on-site parking.
- Why this job: This role offers variety, teamwork, and the chance to make a real impact in customer service.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Microsoft Word and Excel required.
- Other info: Ideal for confident multitaskers looking for long-term development opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Location: Poole
Salary: £26,000 + Company Bonus Scheme
Hours: Full-time | Permanent
Are you an organised and proactive administrator who loves delivering outstanding customer service? We're recruiting on behalf of a forward-thinking company that supplies premium, high-end products, and they’re looking for a Customer Service Administrator to join their close-knit and friendly team. This is a varied and rewarding role where no two days are the same. You’ll play a key part in ensuring the smooth running of the service department - liaising with engineers, handling customer queries, and keeping everything on track behind the scenes.
What you’ll be doing:
- Coordinating and communicating with service engineers
- Booking and managing service diaries
- Regularly updating and supporting customers
- Providing accurate service updates and handling queries
- Producing reports and general administrative support
What we’re looking for:
- Strong organisational and time-management skills
- A high level of attention to detail
- Confident communicator - both written and verbal
- Proficient in Microsoft Word and Excel
- Sage knowledge would be a bonus
What’s in it for you?
- £26,000 salary + Company Bonus Scheme
- 25 days holiday
- Free on-site parking
- Company pension
- Supportive team and long-term development potential
If you’re a confident multitasker with a passion for delivering a brilliant customer experience, we’d love to hear from you.
Customer Service Administrator employer: TeamJobs
Contact Detail:
TeamJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding the premium, high-end products they supply will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your organisational skills. Since the role involves coordinating with service engineers and managing diaries, showcasing your ability to multitask and stay organised will be crucial in impressing the hiring team.
✨Tip Number 3
Practice your communication skills. As a Customer Service Administrator, you'll need to handle customer queries effectively. Being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Get comfortable with Microsoft Word and Excel. Proficiency in these tools is essential for the role, so consider taking a quick online course or refreshing your skills to ensure you're ready to hit the ground running.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and time-management skills, as well as your experience in customer service. Use specific examples that demonstrate your ability to handle queries and support customers effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive approach and how you can contribute to the smooth running of the service department. Be sure to include any relevant experience with Microsoft Word and Excel.
Showcase Communication Skills: Since the role requires confident communication, ensure your application reflects strong written communication. Use clear and concise language, and consider including examples of how you've successfully communicated with customers or team members in the past.
Highlight Attention to Detail: Given the importance of attention to detail in this role, provide examples in your application that showcase your meticulousness. This could be through previous job experiences or projects where accuracy was crucial.
How to prepare for a job interview at TeamJobs
✨Showcase Your Organisational Skills
As a Customer Service Administrator, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you kept everything on track.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. You might want to prepare for common interview questions by rehearsing your answers with a friend or in front of a mirror.
✨Familiarise Yourself with Relevant Software
Since proficiency in Microsoft Word and Excel is required, brush up on these applications before the interview. If you have experience with Sage, be ready to discuss it, as it could give you an edge over other candidates.
✨Demonstrate Your Customer Service Passion
This role revolves around delivering outstanding customer service. Think of specific instances where you went above and beyond for a customer, and be prepared to share these stories during your interview to showcase your dedication.