At a Glance
- Tasks: Supervise a dynamic team and coordinate engineer schedules for impactful telecare services.
- Company: Leading provider of award-winning telecare technology in a friendly office environment.
- Benefits: Competitive salary, pension, health programme, cycle scheme, and free parking.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Previous supervisory experience and strong organisational skills required.
The predicted salary is between 28800 - 28800 £ per year.
Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre)
Salary: Starting from £28,800
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8:30am – 5:30pm
Working Pattern: Office-based with occasional flexibility to work from home
Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford.
This is a fast-paced and varied role suited to someone with excellent customer service, communication, administration, and organisational skills. Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide.
As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities.
The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently.
In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements.
Key Responsibilities- Supervise and support the Area Coordination team in their day-to-day duties
- Efficiently plan and manage Engineers’ schedules and workloads
- Coordinate engineer tasks, appointments, and diary management
- Provide administrative support internally and to clients
- Maintain databases and records to a high standard of accuracy
- Assist the Service Delivery Manager during busy periods and provide operational support where required
- Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings
- Support Engineers with operational and scheduling queries
- Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries
- Act as the first point of contact for complaints, resolving or escalating issues as appropriate
- Complete Return to Work meetings when required
- Produce monthly supervisory reports for the coordination team
- Conduct regular recorded check-ins with new starters throughout their probation period
- Chair or co-chair Coordination Team meetings
- Maintain effective communication with Stores and Technical Management teams
- Provide cover as an Area Coordinator when necessary
- Previous Supervisory team experience ideally in a scheduling role.
- Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling.
- Confident and polite telephone manner.
- Assertive, able to work quickly and efficiently in a busy, fast-paced environment.
- Strong MS / computer skills
- A positive can-do attitude and excellent team and work ethics.
- Being an ambassador for the business, a professional approach is essential!
- A business that provides a feel-good factor in all you do!
- Company pension
- Cycle to work scheme
- Free on-site parking
- Health & wellbeing programme
- Sick pay
- Store discount
Please apply, get in touch to hear more.
Area Coordinator Supervisor in Ashford employer: TeamJobs
Join a leading provider of telecare and assistive technology services in Ashford, Kent, where you will be part of a supportive and professional team dedicated to making a positive impact. With a strong focus on employee wellbeing, the company offers excellent benefits including a pension scheme, health and wellbeing programmes, and opportunities for career growth within a fast-paced environment. Enjoy the convenience of free on-site parking and a collaborative work culture that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Area Coordinator Supervisor in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Area Coordinator Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their telecare services and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and scheduling. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Area Coordinator Supervisor in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant scheduling roles to show us you’re the perfect fit for the Area Coordinator Supervisor position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background aligns with our needs. Don’t forget to mention your customer service skills and your ability to work in a fast-paced environment.
Showcase Your Communication Skills:Since this role involves a lot of coordination and communication, make sure your application demonstrates your excellent communication skills. Whether it’s through your writing style or examples of past experiences, we want to see that you can effectively engage with both clients and team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TeamJobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Area Coordinator Supervisor. Familiarise yourself with the key tasks like scheduling engineers and managing a team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Supervisory Skills
Be ready to discuss your previous supervisory experience. Prepare specific examples of how you've successfully managed a team, resolved conflicts, or improved processes. This will highlight your leadership abilities and reassure them that you can handle the fast-paced environment.
✨Demonstrate Your Customer Service Savvy
Since this role involves a lot of client interaction, think of instances where you've provided excellent customer service. Share stories that showcase your communication skills and ability to resolve issues effectively. This will prove that you can be the first point of contact for complaints and queries.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
