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- Tasks: Manage and grow relationships with key football clubs, ensuring exceptional service and support.
- Company: Join TeamFeePay, a dynamic software platform for football clubs.
- Benefits: Enjoy a competitive salary, healthcare, and professional development opportunities.
- Why this job: Make a real impact in grassroots football while developing your career.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Collaborative culture with regular social events and a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Due to continued growth and the expansion of our enterprise customer base, TeamFeePay is recruiting a Key Account Manager to oversee and develop strong relationships with our Large Club portfolio.
As a Key Account Manager at TeamFeePay, you will be responsible for managing, retaining, and growing relationships with our most strategic clubs. You will act as a trusted advisor, ensuring clubs maximise value from the TeamFeePay platform while delivering outstanding customer experience, high satisfaction, and long-term retention. This role combines strategic account management, customer advocacy, and continuous improvement leadership, working closely with internal teams to ensure our largest clubs are fully supported and successful.
Company Purpose
TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach:
- Finance
- People
- Governance
- Facilities & Equipment
- Football
TeamFeePay – Employee Benefits
- A collaborative and supportive culture and working environment with regular social and charity events
- Competitive salary
- Vitality healthcare
- Death in Service
- Wellbeing hub
- Standard pension and holidays
- Professional development opportunities.
Main Responsibilities
Strategic Account Management
- Own and manage a portfolio of Large / Key Clubs, acting as the primary point of contact and trusted partner.
- Build strong, long-term relationships with senior club stakeholders, understanding their strategic objectives and operational challenges.
- Ensure clubs receive a consistently high level of service and support aligned with their size, complexity, and needs.
Customer Experience & Retention
- Maintain exceptional customer satisfaction levels across your portfolio, using feedback and data to proactively address risks.
- Drive account retention, with a clear objective to keep annual churn below 1% across Key Accounts.
- Proactively identify and resolve issues, escalating where necessary to ensure rapid and effective outcomes.
Communication & Engagement
- Deliver clear, timely, and relevant communications to your portfolio of clubs, including product updates, service enhancements, and operational changes.
- Maintain a structured and proactive communication cadence with each key account.
Growth & Value Realisation
- Identify opportunities to expand account value through a needs-led approach, ensuring clubs adopt relevant TeamFeePay products and services.
- Work closely with clubs to ensure they fully utilise the platform and realise measurable value from TeamFeePay.
Data, Reporting & Insight
- Monitor account health, platform usage, and engagement metrics to identify risks and opportunities.
- Prepare and present regular reports on account performance, satisfaction, retention, and growth.
Cross-Functional Collaboration
- Work closely with Customer Experience, Product, Sales, and Operations teams to ensure key account needs are understood and delivered.
- Act as the voice of the customer internally, providing insight to inform product and service improvements.
Leadership & Continuous Improvement
- Champion a culture of continuous improvement across the Key Account Management function.
- Share best practice, processes, and learnings to improve consistency, efficiency, and customer outcomes across the team.
- Support the development of account management standards, playbooks, and ways of working.
Essential Criteria
- Proven experience in Key Account Management, Customer Success, or Strategic Account roles.
- Strong ability to build trusted relationships with senior stakeholders.
- Demonstrated success in driving customer satisfaction, retention, and account growth.
- Excellent communication, organisation, and stakeholder management skills.
- Data-driven mindset with the ability to interpret insights and act proactively.
- Track record in driving change across a scaling team.
- Interest in grassroots or community football (desirable but not essential).
This job description is not intended to be exhaustive, but to define the fundamental purpose, responsibilities, and scope of the role. The post holder may be required to undertake additional reasonable duties as required by line management.
Key Account Manager -Belfast Based employer: TeamFeePay
Contact Detail:
TeamFeePay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager -Belfast Based
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in building relationships and driving customer satisfaction. Use real examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how you can add value as a Key Account Manager.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team at TeamFeePay.
We think you need these skills to ace Key Account Manager -Belfast Based
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in account management and how it aligns with our mission at TeamFeePay. We want to see how you can bring value to our large club portfolio!
Showcase Your Communication Skills: Since this role involves building strong relationships, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe share an example of how you've successfully engaged with stakeholders in the past.
Highlight Data-Driven Achievements: We love a data-driven mindset! Include specific metrics or achievements that showcase your ability to drive customer satisfaction and retention. This will help us see how you can contribute to keeping churn below 1% across our key accounts.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at TeamFeePay
✨Know Your Clubs
Before the interview, research TeamFeePay's key clubs and their specific needs. Understanding their strategic objectives will help you demonstrate how you can build strong relationships and provide tailored support.
✨Showcase Your Success Stories
Prepare examples from your past experience that highlight your ability to drive customer satisfaction and retention. Use data to back up your claims, showing how you've successfully managed key accounts in the past.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since communication is crucial for this role, being able to convey complex ideas simply will impress your interviewers and show you're a good fit for the team.
✨Emphasise Collaboration
Highlight your experience working cross-functionally with teams like Customer Experience, Product, and Sales. Discuss how you’ve acted as the voice of the customer and contributed to continuous improvement initiatives in previous roles.
