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For Companies At a Glance
- Tasks: Deliver top-notch support to customers and resolve their issues with a smile.
- Company: Join TeamFeePay, a dynamic software platform for football clubs.
- Benefits: Enjoy a competitive salary, healthcare, and professional development opportunities.
- Other info: Collaborative culture with regular social events and excellent career growth potential.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Previous customer service experience is preferred; strong communication skills are a must.
The predicted salary is between 25000 - 32000 ÂŁ per year.
We’re currently recruiting for a Customer Support Analyst to join our team! Must be available to work Saturdays or Sundays. The Customer Support Officer is responsible for delivering high-quality support to customers by responding to enquiries, resolving issues, and ensuring a positive customer experience. This role serves as the first point of contact and plays a key part in building and maintaining strong customer relationships.
Company Purpose
TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day‑to‑day management. Our software and account‑managed service supports clubs with our 5‑Pillar Club Development approach:
- Finance
- People
- Governance
- Facilities & Equipment
- Football
TeamFeePay – Employee Benefits
- A collaborative and supportive culture and working environment
- Regular social and charity events
- Competitive salary
- Vitality healthcare
- Standard pension and holidays
- Professional development opportunities
Main Responsibilities
- Customer Support & Communication: Respond to customer enquiries via phone, email, live chat, and in person. Provide accurate information regarding our product. Handle customer complaints professionally, ensuring timely resolution and escalation when required. Maintain a calm, empathetic, and customer‑focused approach in all interactions.
- Service Delivery: Process customer requests. Follow up on outstanding queries to ensure customer satisfaction. Meet or exceed service‑level targets, including response times and quality standards.
- Administration & Record Keeping: Update customer records accurately in our CRM and internal systems. Prepare reports on customer interactions, feedback, and recurring issues. Support internal departments by relaying relevant customer insights or concerns.
- Continuous Improvement: Identify opportunities to improve service processes and customer experience. Participate in training sessions and team meetings to maintain up‑to‑date knowledge. Contribute ideas for enhancing customer satisfaction and operational efficiency.
Skills & Competencies
- Excellent verbal and written communication skills
- Strong interpersonal and customer‑handling abilities
- Problem‑solving and conflict‑resolution skills
- High attention to detail and accuracy
- Ability to work under pressure and manage multiple tasks
- Proficiency in CRM systems and Microsoft Office tools
- Positive attitude and a commitment to customer excellence
Qualifications & Experience
- Previous experience in customer service or a similar role (preferred)
- Experience in industry‑specific requirement, if applicable.
This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities, and dimensions for the role. Employees are expected to undertake all other reasonable and related tasks allocated by line management.
Customer Service Analyst (Belfast) employer: TeamFeePay
Contact Detail:
TeamFeePay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Analyst (Belfast)
✨Tip Number 1
Get to know the company! Research TeamFeePay and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to handle enquiries and complaints effectively. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will highlight your capability to maintain a positive customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the TeamFeePay family.
We think you need these skills to ace Customer Service Analyst (Belfast)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Analyst role. Highlight your relevant experience in customer service and how it aligns with our mission at TeamFeePay.
Showcase Your Communication Skills: Since this role is all about communication, use clear and concise language in your application. Demonstrate your verbal and written skills by keeping your application professional yet approachable.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've resolved customer issues in the past. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TeamFeePay
✨Know the Company Inside Out
Before your interview, take some time to research TeamFeePay and its mission. Understand their software platform and how it supports football clubs. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and your commitment to providing excellent support.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are focused on understanding the needs of customers, which is crucial for a Customer Support Analyst.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare for these by thinking through common customer complaints or enquiries related to the role. Practising your responses will help you feel more confident and articulate during the interview.