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- Tasks: Support clients with inquiries, resolve issues, and ensure compliance in a fast-paced environment.
- Company: Teamed is revolutionising global employment, making career opportunities accessible for everyone.
- Benefits: Enjoy remote work, competitive salary, local perks, and growth opportunities in a diverse team.
- Why this job: Join us to shape the future of work while building strong client relationships and enhancing your skills.
- Qualifications: Customer support experience preferred; strong communication and problem-solving skills are essential.
- Other info: This is an entry-level, full-time role in a dynamic, supportive culture.
The predicted salary is between 28800 - 43200 £ per year.
Teamed is on a mission to equalize career opportunities for talent wherever they live. We simplify international and remote employment for growing companies through our proprietary platform and local structures. Our services include relevant local benefits, protection, and compliance for global staff. We are growing fast and seeking the best talent to elevate us further. Join us and help shape the future of global work!
Why Does This Role Matter?
We are looking for a dedicated and proactive Client Experience Partner to ensure our clients receive exceptional support and guidance. You will manage client inquiries, address concerns, and navigate compliance issues, focusing on service excellence, operational support, and adherence to HR and employment regulations.
Key Responsibilities
- Be the main contact for assigned clients, providing high-quality support and resolution.
- Build strong, trust-based client relationships.
- Handle complaints professionally and empathetically, ensuring swift resolution.
- Advise clients on HR and employment compliance related to EOR services, utilizing internal resources, AI tools, and global experts.
- Manage complex compliance issues, collaborating with stakeholders and legal experts.
- Maintain expertise in global compliance standards and EOR best practices.
- Track and report client feedback and support metrics for improvement.
- Keep accurate documentation of client interactions and resolutions.
- Contribute to improving support processes and knowledge bases.
What We’re Looking For
- Experience in customer support, client services, or account management, preferably in HR/Compliance.
- Experience managing sensitive relationships and resolving complex issues.
- Excellent communication skills, accountability, and service focus.
- Willingness to learn about global employment regulations and compliance frameworks.
- Strong problem-solving skills and ability to stay calm under pressure.
- Ability to work independently, manage priorities, and thrive in a fast-paced environment.
- Proficiency with CRM and support tools.
- Fluency in English; additional European language skills are a plus.
What’s in It for You?
- Collaborative, entrepreneurial team environment.
- Diversity and inclusion valued and promoted.
- Opportunities for growth and development.
- Fully remote work culture.
- Local benefits tailored to your region.
- Competitive salary and perks.
- International experience through cross-region collaboration.
Life at Teamed
We foster a supportive, dynamic culture with virtual activities, milestone celebrations, and more.
Our Commitment
We welcome diverse backgrounds and are committed to fair, accessible recruitment. Accommodation requests are gladly supported.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Business Development and Sales
- Industry: Human Resources Services
Client Experience Partner employer: Teamed
Contact Detail:
Teamed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Partner
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Client Experience Partner. Understanding the nuances of client support, compliance issues, and relationship management will help you articulate your relevant experiences during interviews.
✨Tip Number 2
Research Teamed's mission and values thoroughly. Being able to demonstrate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their goals.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships or resolved complex issues in the past. Having specific stories ready will help you showcase your problem-solving skills and service focus effectively.
✨Tip Number 4
Network with current or former employees of Teamed on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Client Experience Partner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the Client Experience Partner role. Tailor your application to highlight how your skills and experiences align with what Teamed is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer support, client services, or account management. Use specific examples to demonstrate your problem-solving skills and ability to manage sensitive relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Highlight your communication skills and willingness to learn about global employment regulations, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Client Experience Partner role.
How to prepare for a job interview at Teamed
✨Understand the Company Mission
Before your interview, take some time to research Teamed's mission of equalising career opportunities. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of simplifying international employment.
✨Showcase Your Client Management Skills
As a Client Experience Partner, you'll need to demonstrate your ability to manage client relationships effectively. Prepare examples from your past experiences where you've successfully resolved client issues or built strong relationships.
✨Familiarise Yourself with Compliance Issues
Since the role involves navigating HR and employment compliance, brush up on relevant regulations and best practices. Being able to discuss these topics confidently will show your commitment to the role and your proactive approach.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific situations where you've had to resolve complex issues and be ready to explain your thought process and outcomes.
