At a Glance
- Tasks: Assist customers with parts enquiries and provide excellent after-sales support.
- Company: Join a supportive team in the machinery and engineering sector.
- Benefits: Competitive salary, bonus scheme, private medical insurance, and ongoing training.
- Other info: Full product training provided; ideal for those eager to learn.
- Why this job: Develop your technical skills while building strong customer relationships.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 29000 - 31200 £ per year.
Job Description
Parts Advisor / Service Administrator – CNC Machinery & Machine Tools
A motivated and customer-focused Parts Advisor / Service Administrator to join our an After Sales Team.
This is an excellent opportunity for someone looking to develop a career in technical customer support.
Previous experience in machinery, machine tools, engineering, manufacturing, or industrial equipment would be advantageous but is not essential, as full product training will be provided.
Key Responsibilities
- Respond to customer enquiries by phone and email.
- Identify and source spare parts using technical manuals and manufacturer databases.
- Prepare quotations and process customer orders through to invoicing.
- Liaise with suppliers and manufacturers to source parts and monitor deliveries.
- Support Field Service Engineers with parts quotations and recommendations.
- Process warranty claims, returns, and service documentation.
- Maintain stock records and support inventory control.
- Build strong customer relationships and deliver excellent after-sales support.
About You
- Experience in a parts, service, administration, or customer support role.
- Excellent communication and organisational skills.
- Strong attention to detail and a proactive, customer-focused approach.
- Experience with Sage, ERP systems, stock control, or technical documentation is advantageous but not essential.
What We Offer
- Competitive salary
- Company bonus scheme
- Private medical and dental insurance
- Pension scheme
- Full product training and ongoing development
- Friendly and supportive team environment
This role is ideal for someone who enjoys working with customers, engineers, and suppliers to provide excellent after-sales support and is keen to develop their technical knowledge.
Job Type: Full-time
Benefits
- Company pension
- On-site parking
- Work Location: In person
Parts Advisor - Machinery in Abingdon employer: Teambuilder Recruitment Limited
As a Field Service Engineer with our international machine tool manufacturer, you will join a dynamic team that values innovation and employee development. With comprehensive training on CNC machines and woodworking equipment, alongside competitive benefits such as health insurance and a company bonus scheme, we foster a supportive work culture that encourages growth and collaboration. Our commitment to your professional journey, combined with the opportunity to travel across Southern UK, makes this an exciting and rewarding role for those seeking meaningful employment.
Contact Details:
Teambuilder Recruitment Limited Recruitment Team
