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For Companies At a Glance
- Tasks: Support contractors with onboarding and provide top-notch customer service.
- Company: Join a dynamic team at Team4Rec, a leader in recruitment support.
- Benefits: Salary between £25,000 to £30,000, hybrid working options, and ongoing development.
- Why this job: Make a real difference by helping contractors thrive in their roles.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
The predicted salary is between 25000 - 30000 £ per year.
Salary: £25,000 to £30,000 per annum
This position is advertised as remote, with hybrid working available after an initial training period, subject to individual development and performance.
About the Role
The Customer Care Advisor role is central to supporting contractors as they transition into and operate within an umbrella employment model. You will guide new contractors through the onboarding and learning process while providing fast, accurate, and professional support to existing contractors. This role suits candidates who are detail-oriented, customer-focused, and capable of meeting high performance standards. Shortlisted candidates must be suitable for the role and will be required to complete role-related assessments.
Key Responsibilities
- Contractor Relationship Management
- Build and maintain strong, professional relationships with contractors through consistently high service levels
- Resolve contractor queries and complaints efficiently while protecting the integrity of the relationship
- Track issues through to resolution, ensuring a positive contractor experience
- Contribute to meeting departmental SLAs across all contractor interactions
- Ensure all compliance and internal processes are followed at all times
- Communicate confidently and professionally with contractors via telephone, with a focus on first-contact resolution
- Respond promptly to contractor enquiries through email and written correspondence
- Liaise effectively with internal departments to ensure accurate information sharing and seamless service delivery
- Maintain clear, consistent communication to deliver a high-quality customer experience
Candidate Profile
- Proven customer service experience in a professional environment
- High attention to detail and strong organisational skills
- Excellent verbal and written communication abilities
- Willingness to learn and commitment to ongoing development
- Ability to successfully complete role-related assessments
- Reliable, professional, and suitable for a customer-facing role
Working Pattern
- Training: Office-based
- Post-training: Hybrid working (2 days working from home, 3 days in the office), subject to development
- Hours: 9:00am to 6:00pm, Monday to Friday
- Weekly hours: 40
About Team4Rec
Team4Rec supports recruitment agencies by sourcing best-match candidates for their vacancies across multiple sectors. We act as an extension of our clients’ recruitment teams, delivering reliable, high-quality talent aligned with both role requirements and business culture.
Apply today to be considered for this Customer Care Advisor opportunity.
Customer Care Advisor (Remote / Hybrid) in Leigh employer: TEAM4REC
Contact Detail:
TEAM4REC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (Remote / Hybrid) in Leigh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Advisor (Remote / Hybrid) in Leigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, ensure your written application is clear and professional. Use proper grammar and structure to demonstrate your excellent verbal and written communication abilities. We love a well-presented application!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we’re looking for candidates who have a keen eye for detail. This will show us that you’re serious about the role and can meet high performance standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to take the next step in your career with StudySmarter!
How to prepare for a job interview at TEAM4REC
✨Know Your Customer Care Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory, but you can apply it in real situations.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare for common questions about handling difficult customers or resolving complaints. Think of specific instances where you’ve excelled in these areas.
✨Demonstrate Attention to Detail
Highlight your organisational skills during the interview. Be prepared to discuss how you track issues and ensure compliance in your previous roles. Mention any tools or methods you use to stay organised, as this is crucial for maintaining high service levels.
✨Prepare for Role-Related Assessments
Since shortlisted candidates will need to complete assessments, take some time to practice relevant scenarios. This could include mock calls or written responses to contractor queries. Being well-prepared will help you feel more confident and ready to impress.
