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For Companies At a Glance
- Tasks: Support contractors with onboarding and provide top-notch customer service.
- Company: Join Team4Rec, a leader in recruitment support with a focus on quality talent.
- Benefits: Salary between £25,000 to £30,000, hybrid working options, and ongoing development.
- Why this job: Make a real difference by helping contractors thrive in their roles.
- Qualifications: Customer service experience, attention to detail, and strong communication skills.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
The predicted salary is between 25000 - 30000 £ per year.
Salary: £25,000 to £30,000 per annum
Open Positions: 10
Team4Rec is sourcing high-calibre Customer Care Advisors on behalf of our client, hiring within umbrella and contractor services. This position is advertised as remote, with hybrid working available after an initial training period, subject to individual development and performance.
About the Role
The Customer Care Advisor role is central to supporting contractors as they transition into and operate within an umbrella employment model. You will guide new contractors through the onboarding and learning process while providing fast, accurate, and professional support to existing contractors. This role suits candidates who are detail-oriented, customer-focused, and capable of meeting high performance standards. Shortlisted candidates must be suitable for the role and will be required to complete role-related assessments.
Key Responsibilities
- Contractor Relationship Management
- Build and maintain strong, professional relationships with contractors through consistently high service levels
- Resolve contractor queries and complaints efficiently while protecting the integrity of the relationship
- Track issues through to resolution, ensuring a positive contractor experience
- Contribute to meeting departmental SLAs across all contractor interactions
- Ensure all compliance and internal processes are followed at all times
- Communicate confidently and professionally with contractors via telephone, with a focus on first-contact resolution
- Respond promptly to contractor enquiries through email and written correspondence
- Liaise effectively with internal departments to ensure accurate information sharing and seamless service delivery
- Maintain clear, consistent communication to deliver a high-quality customer experience
Candidate Profile
- Proven customer service experience in a professional environment
- High attention to detail and strong organisational skills
- Excellent verbal and written communication abilities
- Willingness to learn and commitment to ongoing development
- Ability to successfully complete role-related assessments
- Reliable, professional, and suitable for a customer-facing role
Working Pattern
- Training: Office-based
- Post-training: Hybrid working (2 days working from home, 3 days in the office), subject to development
- Hours: 9:00am to 6:00pm, Monday to Friday
- Weekly hours: 40
About Team4Rec
Team4Rec supports recruitment agencies by sourcing best-match candidates for their vacancies across multiple sectors. We act as an extension of our clients’ recruitment teams, delivering reliable, high-quality talent aligned with both role requirements and business culture.
Apply today to be considered for this Customer Care Advisor opportunity.
Customer Care Advisor (Remote / Hybrid) in Leeds employer: TEAM4REC
Contact Detail:
TEAM4REC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (Remote / Hybrid) in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our customer service experience clearly.
✨Tip Number 3
Don’t forget to prepare questions for the interviewer! Asking insightful questions shows that we’re engaged and serious about the role. Plus, it helps us figure out if the company is the right fit for us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Care Advisor (Remote / Hybrid) in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written abilities. Keep it clear, concise, and professional – we love a good communicator!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we’re looking for candidates who can maintain high standards. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TEAM4REC
✨Know Your Customer Care Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but can apply it in real situations.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare for common questions about handling difficult customers or resolving complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Attention to Detail
As a Customer Care Advisor, attention to detail is crucial. During the interview, highlight instances where your meticulous nature helped solve a problem or improve a process. This will reassure them that you can maintain high standards in your work.
✨Prepare for Role-Related Assessments
Since shortlisted candidates will need to complete assessments, take some time to practice relevant scenarios. Think about how you would handle onboarding new contractors or resolving queries efficiently. Being prepared will help you feel more confident during the interview.
