About the role Customer Service Representative - Customer Service Advisor - Customer Service Administrator Office & Hybrid based - Hungerford Môn - Fri (40hrs) - £30,000-£35,000 on experience Do you have experience in Customer Service, Reception, Call Handling or a Call Centre environment?Are you a confident communicator with a positive attitude, good computer skills and a passion for delivering excellent customer service?Our client, a leading national provider of commercial equipment service & maintenance, is looking for a friendly and customer-focused Customer Service Representative to join their team based in Hungerford. Offering the flexibility to work from both the office and home (after training), you will play a key role as the first point of contact for customers including providing support and assistance via telephone, WhatsApp and email.
Responsibilities
- The Role Handling incoming customer calls, emails and WhatsApp enquiries in a professional and friendly manner.
- Acting as the first point of contact for customer queries, providing helpful advice and support.
- Troubleshooting equipment and machine-related issues, resolving problems where possible.
- Logging product and service issues Processing customer transactions, refunds and other administrative tasks.
Required Skills
- The Ideal CandidateYou will ideally have: Previous experience in a Customer Service, Call Centre, Receptionist or Call Handler role.
- A friendly and professional telephone manner.
- Excellent communication skills Good basic IT skills, including Microsoft Outlook, Word and Excel.
- The ability to multitask, prioritise workloads and remain calm under pressure.
- A proactive approach to problem-solving, with the confidence to take ownership of customer enquiries.
- Full training will be provided, including support with product and equipment troubleshooting.
Pay range and compensation package
- Hours, Salary & Benefits Working hours: Monday to Friday, 40 hours per week8am-4pm or 9am-5pm
- Office-based in Hungerford or the option to work from home.
- 25 days annual leave + bank holidays + extra day off for your birthday!
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Customer Service Advisor in Hungerford employer: TEAM4REC
AV Jobs is an exceptional employer for those seeking a dynamic role in the heart of London, offering a competitive salary and a comprehensive benefits package. With a strong focus on employee growth and development, the company fosters a collaborative work culture that encourages innovation and creativity in live events production. Join a team where your expertise in audio-visual systems and project management will be valued, and where you can make a meaningful impact on exciting projects.
