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For Companies At a Glance
- Tasks: Support contractors with onboarding and provide top-notch customer service.
- Company: Join Team4Rec, a leader in recruitment support with a focus on quality talent.
- Benefits: Competitive salary, hybrid working options, and ongoing professional development.
- Why this job: Make a real difference by helping contractors thrive in their roles.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 25000 - 30000 £ per year.
Salary: £25,000 to £30,000 per annum
Open Positions: 10
Team4Rec is sourcing high-calibre Customer Care Advisors on behalf of our client, hiring within umbrella and contractor services. This position is advertised as remote, with hybrid working available after an initial training period, subject to individual development and performance.
About the Role
The Customer Care Advisor role is central to supporting contractors as they transition into and operate within an umbrella employment model. You will guide new contractors through the onboarding and learning process while providing fast, accurate, and professional support to existing contractors. This role suits candidates who are detail-oriented, customer-focused, and capable of meeting high performance standards. Shortlisted candidates must be suitable for the role and will be required to complete role-related assessments.
Key Responsibilities
- Contractor Relationship Management
- Build and maintain strong, professional relationships with contractors through consistently high service levels
- Resolve contractor queries and complaints efficiently while protecting the integrity of the relationship
- Track issues through to resolution, ensuring a positive contractor experience
- Contribute to meeting departmental SLAs across all contractor interactions
- Ensure all compliance and internal processes are followed at all times
- Communicate confidently and professionally with contractors via telephone, with a focus on first-contact resolution
- Respond promptly to contractor enquiries through email and written correspondence
- Liaise effectively with internal departments to ensure accurate information sharing and seamless service delivery
Candidate Profile
- Proven customer service experience in a professional environment
- High attention to detail and strong organisational skills
- Excellent verbal and written communication abilities
- willingness to learn and commitment to ongoing development
- Ability to successfully complete role-related assessments
- Reliable, professional, and suitable for a customer-facing role
Working Pattern
- Training: Office-based
- Post-training: Hybrid working (2 days working from home, 3 days in the office), subject to development
- Hours: 9:00am to 6:00pm, Monday to Friday
- Weekly hours: 40
About Team4Rec
Team4Rec supports recruitment agencies by sourcing best-match candidates for their vacancies across multiple sectors. We act as an extension of our clients’ recruitment teams, delivering reliable, high-quality talent aligned with both role requirements and business culture. Apply today to be considered for this Customer Care Advisor opportunity.
Customer Care Advisor (Remote / Hybrid) in Bury employer: TEAM4REC
Contact Detail:
TEAM4REC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (Remote / Hybrid) in Bury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with contractors, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. You never know what insider info you might get!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the opportunity and ready to take the next step in your career.
We think you need these skills to ace Customer Care Advisor (Remote / Hybrid) in Bury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your verbal and written abilities in your application. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Highlight Your Attention to Detail: As a detail-oriented position, it’s crucial to showcase your organisational skills. Include examples from your past experiences where you’ve successfully managed tasks with precision. We love candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at TEAM4REC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Advisor role. Familiarise yourself with the key responsibilities and the skills required, such as relationship management and communication excellence. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, be ready to share specific examples from your past experiences. Think of situations where you resolved customer queries or complaints effectively. Highlight your attention to detail and how you maintained professionalism under pressure.
✨Prepare for Role-Related Assessments
As shortlisted candidates will need to complete assessments, practice common scenarios you might face in the role. Brush up on your problem-solving skills and think about how you would handle various contractor queries. This preparation will boost your confidence during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
