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For Companies At a Glance
- Tasks: Support contractors with onboarding and provide top-notch customer service.
- Company: Join Team4Rec, a leader in recruitment support with a focus on quality talent.
- Benefits: Enjoy hybrid working, professional development, and a supportive team environment.
- Why this job: Make a real difference by helping contractors thrive in their roles.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Team4Rec is sourcing high-calibre Customer Care Advisors on behalf of our client, hiring within umbrella and contractor services. We support recruitment agencies by identifying and delivering best-match candidates for their live vacancies, and this role is a key example of that expertise.
This position is advertised as remote, with hybrid working available after an initial training period, subject to individual development and performance.
About the Role
The Customer Care Advisor role is central to supporting contractors as they transition into and operate within an umbrella employment model. You will guide new contractors through the onboarding and learning process while providing fast, accurate, and professional support to existing contractors. This role suits candidates who are detail-oriented, customer-focused, and capable of meeting high performance standards. Shortlisted candidates must be suitable for the role and will be required to complete role-related assessments.
Key Responsibilities
- Contractor Relationship Management
- Build and maintain strong, professional relationships with contractors through consistently high service levels
- Resolve contractor queries and complaints efficiently while protecting the integrity of the relationship
- Track issues through to resolution, ensuring a positive contractor experience
- Contribute to meeting departmental SLAs across all contractor interactions
- Ensure all compliance and internal processes are followed at all times
- Communicate confidently and professionally with contractors via telephone, with a focus on first-contact resolution
- Respond promptly to contractor enquiries through email and written correspondence
- Liaise effectively with internal departments to ensure accurate information sharing and seamless service delivery
- Maintain clear, consistent communication to deliver a high-quality customer experience
Candidate Profile
- Proven customer service experience in a professional environment
- High attention to detail and strong organisational skills
- Excellent verbal and written communication abilities
- Willingness to learn and commitment to ongoing development
- Ability to successfully complete role-related assessments
- Reliable, professional, and suitable for a customer-facing role
Working Pattern
- Training: Office-based
- Post-training: Hybrid working (2 days working from home, 3 days in the office), subject to development
- Hours: 9:00am to 6:00pm, Monday to Friday
- Weekly hours: 40
About Team4Rec
Team4Rec supports recruitment agencies by sourcing best-match candidates for their vacancies across multiple sectors. We act as an extension of our clients’ recruitment teams, delivering reliable, high-quality talent aligned with both role requirements and business culture.
Apply today to be considered for this Customer Care Advisor opportunity.
Customer Care Advisor (Remote / Hybrid) in Altrincham employer: TEAM4REC
Contact Detail:
TEAM4REC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (Remote / Hybrid) in Altrincham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Customer Care Advisor position. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Care Advisor (Remote / Hybrid) in Altrincham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent verbal and written abilities in your application. Use clear and professional language to reflect how you would interact with contractors.
Highlight Attention to Detail: As a detail-oriented position, it’s crucial to showcase your organisational skills. Mention specific examples where your attention to detail made a difference in your previous roles. We love candidates who can keep things running smoothly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TEAM4REC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Advisor role. Familiarise yourself with the responsibilities, especially around contractor relationship management and compliance processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult query or complaint efficiently. This is crucial for demonstrating your ability to maintain high service levels and ensure a positive contractor experience.
✨Practice Clear Communication
Since this role involves a lot of communication, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with friends or family, focusing on how you convey information. This will help you feel more comfortable during the actual interview.
✨Be Ready for Assessments
As part of the selection process, you'll need to complete role-related assessments. Brush up on any relevant skills or knowledge areas beforehand. This preparation will not only boost your confidence but also demonstrate your commitment to ongoing development.
